Leeann Harris Email & Phone Number

United States

Carlsbad, Ca

Carlsbad, California, United States

Poway, Ca

Sel, Inc, - San Diego

Gather data from multiple databases and assemble in multiple report formats based on audience. Coordinate and manage materials from set-up to distribution. Manage Vendor, and interdepartmental relationships maximizing efficiency and productivity. Organize meetings and participate on various project teams to carry out business objectives. • Instrumental in the creation, implementation and distribution of a weekly and monthly “Score Card” using Microsoft Excel which monitored Key Performance metrics including Revenue, Attach Rates, Turn-Around-Time, and Technician performance giving front-line managers actionable information to manage their individual stores and drive revenue attach up by 68%.• Developed weekly reports using SAP Business Objects and Excel to analyze data and determine customer satisfaction ratings providing feedback to the field allowing them improve the overall Service Experience increasing NPS Scores by 30%.• Participated in realignment of 6,000 plus materials in SAP resulting in better organization of data which streamlined the reporting processes and decreased reporting preparation time from 8 hours to 2 hours.• Managed Premium Services Material Set-up for SAP database and created process for submitting requirements to vendor ensuring proper flow of data to new Retail POS System. • Improved the manufacturing process of physical service packs decreasing the cost of packaging by 75% and decreasing the time to market by 50%. • Collaborated with finance to create a tool to organize and document program promotional costs resulting in accurate accounting of sales to Premium Services Group.

Escondido, Ca

Coordinated with Pastors and Music Director to plan and deliver worship services. Designed and produced printed material. Administered the music copyright program using CCLI. Taught students Microsoft Word, Excel, Access, PowerPoint and Publisher. Maintained student grading records. Provided assistance to staff members as needed. Maintained computer lab and performed minor computer repairs.• Produced and published weekly podcasts of sermons and soft copies of weekly and monthly publications to our website giving people the opportunity to stay informed.• Created a database of frequently used liturgy and songs increasing the speed of organizing weekly Power Point presentations for worship resulting in more efficient time management. • Designed and created Scrip tracking program using Microsoft Access resulting in accurate tracking of student family scrip purchases to determine annual profit percentage for each family allocated to the school improvement fund.• Created and delivered curriculum and lesson plans for computer classes in conjunction with core class subject matter resulting in student development of computer skills and reinforcement of core subject matter.

San Diego, Ca

QUALITY CONTROL SPECIALIST• Certified Auditor and Trainer for ISO 9000 & 14000 • Provided training related to manufacturing, quality control systems, environmental systems, and record keeping systems. • Developed and maintained Document and tracking systems for official procedures. • Created Document conversion process from Japanese Standards to US StandardsTECHNICAL SUPERVISOR• Supervised 2 groups of process support technicians. • Managed monthly budget for Chemical Preparation and Optics Department• Administered time and attendance tracking for employees.• Administered performance evaluations and discipline as necessary.• Interviewed all potential candidates for the position of technician in my groups.TRAINING & DEVELOPMENT INSTRUCTOR AND TEAM FACILITATOR• Scheduled, planned and implemented training events • Trained all levels of management in interpersonal skills, team building, and meeting management.• Facilitated production groups through Socio-Technical re-design process.• Facilitated meetings as requested by production support groupsPROCESS ENGINEERING AND ENVIRONMENTAL LAB TECHNICIAN• Prepared, tested, and monitored chemical solutions for production use• Prepared standards for testing procedures• Calibrated and maintained testing equipment and process equipment• Performed monthly inventory for Chemical Preparation Department• Developed and implemented Sony’s on-site Environmental Testing Lab Work Flow