Lee Ann Black Email & Phone Number

Windham, Me, Us

South Portland, Maine, United States

Windham, Maine, United States

Windham, Maine, United States

Portland, Maine, United States

Directed day-to-day operations of a Private Chef Company providing upscale chefservices and memorable food experiences for Corporate Events, Weddings, Vacation Clients, and Family Celebrations.Responsible for annual revenue and profit margins; growing client and vendor relationships. Identified and developed end-to-end processes to improve efficiency for entire operation.

Brunswick, Me

Saved over $120K in annual training expenses by redesigning the new hire training program toimprove time to proficiency. The program supported revenue growth from $612M to $1B. - The new hire training program ultimately became a 60-day program using blended learning tosupport marketing and operational objectives.Collaborated with subject matter experts on creating new training methods, procedures, and content for classroom and eLearning.Implemented a process to assess sales training needs, designed and developed blended learningprograms, and a train-the-trainer program. Personally trained 8 sales trainers across the US.Developed quarterly workshops including basic selling skills, product knowledge, and vertical-specific programs accompanied by coaching plans for Sales Managers that reinforce traininginitiatives.

Portland, Maine Area

Owned the development of training programs for our Direct Sales teams including Wholesale,Enterprise, and small to medium businesses. This included in-person and eLearning.Partnered with Subject Matter Experts on training programs design for multiple products, processes, and internalsystems including a Salesforce.com CRM system migration.Mentored and coached individuals to achieve aggregate annual quota initiatives of over $3M.Implemented a new-hire training program for Direct Sales using blended learning methods such aseLearning and instructor-led training.

Developed and facilitated a new training program for over 1k managers and employees for a newEthernet network and launched the product line Carrier Ethernet Services which grew more than$80M in annual revenue within four years.

Subject Matter Expert in driving structured Sales Operations for sales cycles, audit processes, funnelmanagement, and pre-and post-sales processes.Created business requirements for enhancements to Siebel and participated in User AcceptanceTesting and deployment for system enhancements and process improvements.

Spearheaded a large-scale system conversion process and new hire training program for ourCommunications Sales team during the $2.4B acquisition of Verizon’s landline operations inMaine, New Hampshire, and Vermont.

Managed a portfolio of over 300 medium to large business accounts. Achieved 152 % YTD salesquota.Developed and implemented a custom sales training and development plan for a newly hired team,doubling YTD results within 7 months.

Boosted sales by supporting inside Sales Manager and team with $1.25 million monthly sales quota. Developed and implemented custom sales training and development plan for a newly hired team, doubling YTD results within 7 months.Trained, coached and mentored sales team on systems, internal processes/methods & procedures related to pricing, contracts, account planning, products, and generating leads.Coordinated project management, contract approval, pre-and post-sales activity, quota retirement, and quality service delivery for team’s $100,000+ sales.

Managed high revenue orders; coordinating communication between customer, sales, and implementation teams.Developed strategic account plans to identify opportunities for win-back, new sales, upgrades and renewals.Served as primary support for $8 million COMA Centrex Sales Project.

Managed relations of 30 accounts consisting of commercial customers, municipalities, a large university, and various financial organizations.Assisted account management team consisting of Corporate Account Manager, Specialist, Network Service Manager and Sales Engineer by providing services such as order placement, follow-ups to completion, escalation management, expedites, and interdepartmental coordination of engineering, construction, installation, software provisioning, translations, facility assignment, switch, and plant testing groups.

Managed all aspects of store operations night staff and budget administration to support $1.2 million /week sales.

Bachelor Of Science, Management Science With A Concentration In Human Resources

Atd Certification, Training And Development