Program Manager, Consolidated Services Center
CurrentOversees development, implementation, enhancement and support of services provided by the consolidated services and fulfillment center vendors. The consolidated services center provides call center and fulfillment services to individuals and families seeking health insurance coverage from Maryland’s State Exchange under the Affordable Care Act (ACA). Monitors contract compliance and service level agreements for call center performance, quality measurement and staffing. Supports policy development and communicates and implements procedural updates.