I provide operational expertise to CEOs/executive leaders on a project or fractional, long-term contract basis. Specialty: operations consulting for fully remote/remote-first startups.—-You've reached an inflection point. What worked then, no longer works. Things are falling through the cracks, you have a long, never-ending to-do list, and you don't see a clear path forward to get everyone on board to achieve the big vision you have for the company. Sound like you? Don't worry, you're not alone!Whether you need a quick reset/check-ins, help to build out your operational foundation or a longer term partner to jump in and help you stay focused on the strategy to take your business to the next level, I'm here for you - sleeves rolled up and ownership hat on - as sounding board, integrator and executor to your vision.My remote work management experience spans both the corporate and startup world - encompassing all things people, process and systems, HR, legal, recruitment, finance, and leadership strategy (my last four operational leadership roles were at fully-remote startups). I've owned and overseen company goals, KPIs/OKR planning and reporting, centralizing and streamlining all company operations, process and systems, facilitating leadership discussions, decisions and strategy, training and coaching, organizing all-hands meetings and in-person company and leadership retreats... You name it - I've done it. I am in your corner, working the behind-the-scenes magic to keep your startup's operational engine oiled, optimized and at full-speed, so you can put your focus on where it matters most.https://services.leeanntrang.com/

Fast Track Your Career: I help you identify your gaps, think like an executive and earn their trust, advance your career quickly and make more money.Snag your dream remote, work-from-anywhere job: Having recruited for four top-notch, fully remote startups, I'm an experienced recruiter and career/negotiation coach who can help you identify the best opportunities, stand out in the application and interview process, negotiate your salary, and everything in between!https://services.leeanntrang.com/

Offering pro-bono consulting to Non-profits in need of services through Catchafire.org. Volunteer your expertise! Catchafire matches professionals who want to donate their time with nonprofits who need their skills.

Passion projectsFamily adventure blog: https://www.growadventures.co/Creative blog and shop: https://narwhaldesignstudio.com/

Trusted partner to CEO leading operations including: HR, People Ops, Process, Finance and Legal.Spearheaded cross-functional initiatives and operational, financial and legal related projects.Worked with CEO to define company goals and ensured alignment with team KPIs and metrics.Built HR / People function from the ground up to support a 100% remote workforce, including evaluation, procurement, and implementation of all systems & software (e.g. intranet/wiki/knowledge base), process & policy, recruiting, on/offboarding, payroll, billing/invoicing, vendor negotiations, and HR & benefits.Owned full-cycle recruitment beginning to end, on/offboarding, hiring & performance management.Managed vendor relationships, including contracts, negotiation, and billing.Led and facilitated employee engagement and learning via company-wide training, coaching, and professional development in both virtual and in-person settings for employees and leadership: e.g. the EOS model, Managing Up, How to Run Effective Meetings, learning and developing internal employee training materials for Jobs To Be Done, Design Thinking, and Lean Startup frameworks to help employees apply the lean startup methodology: identify assumptions, deeply understand customers needs/pain points through discovery calls, run experiments & decide to Pivot, Persevere or Kill experiments in flight.

Trusted adviser to the Leadership Team. Provided operational expertise and services to the COO & exec team:Lead Talent Acquisition and interim HR responsibilities in absence of COO of 65-person team.Drove efficiency and effectiveness of leadership team meeting and internal cross-functional projects.Established and streamlined internal systems, processes, and workflows.Drafted and handled internal company communication and training.Facilitated weekly all-hands team meetings and spearheaded initiatives to encourage team camaraderie.

Managed all company functions including sales, operations, accounting, website content.Designed custom, open source CRM system and worked with development team to manually test all use case scenarios. Identified & prioritized bugs/enhancement requests and improved user experience. Wrote website design and functionality requirements specs and created mockups. Worked with dispersed design and development teams to ensure product matched vision and requirements.Researched, negotiated and built complex itineraries for leisure & business clients. Coordinated corporate events including venue selection, room block/contract negotiation, activities, and other logistics.

Led a multi-million dollar project to develop a proprietary Enterprise level software system that controls end-to-end project workflow for company’s core business: from intake to processing billions of transactions to payment of billions of dollars to millions of class members.Proposed and obtained buy-in from stakeholders (CEO/execs) and development team on breakthrough logic change that revolutionizes how the organization understands and prioritizes work/risk. Enabled organization to cut project completion from 1 year to 4-6 months (and weeks, if necessary), thereby cutting costs, increasing profitability and positioning the company at the forefront of the industry.Liaised between stakeholders (CEO/execs) and agile development team. Identified, interviewed and shadowed SMEs, documented as-is processes, business requirements, processes, rules and needs, created wireframes, mockups, workflows, flowcharts, diagrams demonstrating business-critical use-case scenarios. Led training and rollout to end users.Worked closely with scrum master, project manager, and developers to balance requirements with technical feasibility, manage scope creep, and sprint planning. Managed backlog and negotiated feature priorities for sprint releases. Performed QA testing, prioritized submitted bugs/enhancement requests.

End to End Project management - Managed RFP/cost estimates process, project intake to project completion. Winning proposals from new clients brought in more than $12 million in revenue in 2.5 years.Created best-practice manuals and led adoption of business process changes to maximize efficiency & reduce risk, including instituting new client service response trees, workflows and escalations. Crafted job descriptions, interviewed candidates, onboarded and trained new team members.Appointed as Executive Administrator for a national lawyers' organization. Coordinated major events and conferences in Puerto Rico, Florida and New York, negotiated event room block and vendor pricing.Supported CEO and Executive management with other special projects and internal ops initiatives.

Tripled average # of RFP requests through relationships with senior stakeholders and key decision makers at private securities law firms, the U.S. SEC, DOJ, independent investment advisors & fiduciaries.Through networking & building rapport with SEC staff attorneys across the nation, received insider information on the not-yet announced central distributions group. Seized opportunity to position us as first administrators to secure face-to-face time with key decision makers. Doubled the number of SEC cases awarded including Qwest, AOL Time Warner, Xerox, Charles Schwab, & Hawaiian Air.Managed challenging, irregular cases (e.g. U.S. SEC, DOJ, institutional investment & fiduciary advisers)Researched, pitched and obtained buy-in from the executive team to implement tools such as Salesforce and Bloomberg Law and Financial station to replace obsolete, ineffective ones.Led the recovery efforts of the $60 million processing error in the Computer Associates case.

Managed relationships with major financial institutions such as JPMorgan Chase and Merrill Lynch.Researched and analyzed complex legal and financial documents (e.g. SEC Filings) and resolved high stakes filing errors (e.g. processing error of $50 million+ in the AOL case). Created company’s first electronic database, training materials and a filing template with step-by-step filing instructions.Worked alongside the executive team to audit high risk claims & calculations (losses $1,000,000+) to identify errors in software programming.Completed other special projects as assigned by CEO & sr mgmt minimal or no oversight).

Hired, trained and supervised staff on set-up, operations, and proper clean-up procedures.Created a staffing roster and effective on-call system to assist in maintaining a full team on all shifts.Reviewed timecards for accuracy and conducted performance evaluations.

Supported projects involving confidential grant and restricted fund information. Organized and maintained general and subsidiary ledger accounts.Prepared financial documents for monthly mass mailings to hundreds of account managers.Designed business cards, brochures and other publications.

Advised and provided assistance to Bowdoin students in resume and cover letter writing, job search and networking.

Assisted editorial staff with research and administrative duties such as compiling information, fact-checking, proof-reading and advertising.