Lee Avery Email & Phone Number

Northamptonshire, England, United Kingdom

United Kingdom

Muntinlupa City, Metro Manila, Philippines

Looking after the European team based in Manila managing engineers composed of generalists and specialists in Infrastructure comprising of server, network, backup-storage and cloud solutions.Attributing to the career development of every team member in all technical aspects but always looking at improving team via constant recruitment.Dealing with the.

Manila, Philippines

• Covering a client’s US/Canada region in delivery high grade service delivery expectations for a complex client infrastructure.
• First call for all global major incidents while on shift irrelevant of location, to assign and communicate concise decisions to all client leads to asses issues.
• Mentor technical towers.
• Provide input into developing and modifying systems to meet client needs.
• Facilitate regular meetings with client to gather and document requirements and… Show more Covering a client’s US/Canada region in delivery high grade service delivery expectations for a complex client infrastructure.
• Facilitate regular meetings with client to gather and document requirements and explore potential solutions with 3rd party companies.

NCR - National Capital Region, Philippines

• Running a small team to fulfill a broad client base for the services of 1st to 3rd Line remote and telephone support. Covers all aspects of technologies from complex server/networking to desktop support covering.
• Main contractual contact for all Clients with service delivery responsibilities to manage all Client’s expectations
• Leading a team of 10 Service Engineers and 7 Helpdesk Operatives (Tier 1-3)
• Manage and support all… Show more Running a small team to fulfill a broad client base for the services of 1st to 3rd Line remote and telephone support. Covers all aspects of technologies from complex server/networking.
• Manage and support all aspects of internal training, from knowledge building to deployment.
• Adjusting and complimenting the current CRM systems to adjust to everyday changes in customer requirements.

Manila

Northampton, United Kingdom

• To support internal and external stakeholders to design, plan, schedule and configure all Online Services projects ensuring they are delivered using the most suitable solution(s) available to the required specification.
• Create and manage project specification and planning documents
• Collate stakeholder and resource requirements
• Agree and achieve key deliverables and milestones
• Project reporting to identify and close remedial… Show more To support internal and external stakeholders to design, plan, schedule and configure all Online Services projects ensuring they are delivered using the most.
• Project reporting to identify and close remedial actions as necessary to ensure the original specification, company quality standards and milestones are met

NCR - National Capital Region, Philippines

• Used as a 3rd party consultant to advise the DCN ISU Team in the following fields
• Industrialization of the Workstation Rebuild Process with automation and Management of Post Load Scripts
• Workstation Image Management.
• Advising Service Strategy and trouble-shooting methodologies
• Overhauling Service Parts Distribution/Pricing
• Career counselling for Domain Lead, IT Management and Workstation Team

Manchester, United Kingdom

• Technical support management for Recruitment Consultants
• Servicing and managing all IT resources for 80+ users
• Hardware and Software install including full support for Apple Mac, Windows and associated servers / peripherals
• Administration of Hardware and Software rollouts including remote support for Apple Mac, Windows OS and associated Windows 2003 and MacOsX Servers with DLT Backup monitoring with VERITAS Backup Exec.
• Full IT project management relating to hardware and… Show more
• Full IT project management relating to hardware and software sourcing, outsourcing and purchasing decisions with responsibility for 3rd Party service vendor support.

Northampton, United Kingdom

• Full IT support for Digital Reprographics Company
• Led team of 6 engineers ranging from hardware support personnel to web developers covering all aspects of mentoring and management with monthly training and personnel requirements reviewed.
• Project Management for hardware and software including a full site relocation (100 users)
• Hardware and Software install and full support for MacOsX, Windows 98 to XP and associated Microsoft Servers from 2000 to 2003 with EMC Raid systems… Show more
• Hardware and Software install and full support for MacOsX, Windows 98 to XP and associated Microsoft Servers from 2000 to 2003 with EMC Raid systems and managing backup facilities.
• Administration and support of all Network switches, firewall with ALCATEL phone system and associated cabling hands on support.

Leamington Spa, UK

Setup and ran the Apple Service Department using extensive technical knowledge of equipment software and peripherals with the Technical ManagerCovered duties of Engineer, Salesman and Manager to aid company growthTechnical pre-sales support assisting the company sales force with the technical relations with largest portfolio customerImplementation of.

Northampton, United Kingdom

Supported all internal systems consisting of AS400 servers basic internal admin PC's running windows 3.11 and 95, covering all print devices and specialised label printers and hand-held scanning stations.

Service Manager for the Birmingham branch of an Apple authorised Solution Provider and Service ProviderEnsured the Service Department was managed with a profitManagement of 3 Service Engineers

Northampton, United Kingdom

Provided technical support for hardware and software for customers on behalf of an Apple Authorised Reseller and Service Provider

Education record

Educated To Gcse, Level; Maths; Physics; Biology; English Language; English Literature; Computer Studies; Technical De