Lee Bartle Iosh, Cior Email & Phone Number

Leeds, Gb

Leeds, Gb

United Kingdom

United Kingdom

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

I was accountable for the operational delivery of the Touchstone office in Leeds, responsible for the performance and management of a team of Team Leaders and Credit Control Officers, driving performance of key areas such as voids, relets, tenant referencing, rent collection and compliance, focused on improving and maintaining performance in core competency areas affecting the performance of the wider portfolio. Supporting and developing team members, holding weekly team meetings and conducting… Show more I was accountable for the operational delivery of the Touchstone office in Leeds, responsible for the performance and management of a team of Team Leaders and Credit Control Officers, driving performance of key areas such as voids, relets, tenant referencing, rent collection and compliance, focused on improving and maintaining performance in core competency areas affecting the performance of the wider portfolio. Supporting and developing team members, holding weekly team meetings and conducting monthly one to ones, implementing staff compliance with all company administrative procedures and effecting additional work systems where necessary in addition to being responsible for the management and financial management of a large scale PRS portfolio of 2,500+ properties.I reported directly to the Portfolio Manager and Clients on a monthly basis on all aspects of the PRS portfolios. Skills and Abilities: People Management, Team Management, Property Lettings, Property Management, Arrears Collection, Customer Service, Communication, Negotiation Skills and Project Management. Show less

Uk

As a Team Leader for Touchstone I was responsible for the performance and management of a team of Property Managers, Credit Control Officers and Property Administrators, driving performance of key areas such as voids, relets, tenant referencing, rent collection and compliance, focused on improving and maintaining performance in core competency areas affecting the performance of the wider portfolio. Supporting and developing team members, holding weekly team meetings and conducting monthly one… Show more As a Team Leader for Touchstone I was responsible for the performance and management of a team of Property Managers, Credit Control Officers and Property Administrators, driving performance of key areas such as voids, relets, tenant referencing, rent collection and compliance, focused on improving and maintaining performance in core competency areas affecting the performance of the wider portfolio. Supporting and developing team members, holding weekly team meetings and conducting monthly one to ones, implementing staff compliance with all company administrative procedures and effecting additional work systems where necessary. To proactively run reports for the team to ensure KPIs were met and monitored to meet minimum standards and to maximize the overall income and profitability of the team. Skills and Abilities: People Management, Team Management, Property Lettings, Property Management, Arrears Collection, Customer Service, Communication, Negotiation Skills and Project Management. Show less

Uk

As a Credit Control Officer for Touchstone my role was to manage a portfolio of tenant’s rental accounts and proactively contact them to discuss overdue amounts, liaising with property managers and solicitors to enable us to complete an eviction process if required, offering a full collection and query resolution service to tenants, with the overall aim of increasing collections and reducing the overall debts. Management of service charge and ground rent accounts on residential blocks, working… Show more As a Credit Control Officer for Touchstone my role was to manage a portfolio of tenant’s rental accounts and proactively contact them to discuss overdue amounts, liaising with property managers and solicitors to enable us to complete an eviction process if required, offering a full collection and query resolution service to tenants, with the overall aim of increasing collections and reducing the overall debts. Management of service charge and ground rent accounts on residential blocks, working to set time frames to ensure payments are made on time. Working to set targets and monitoring department collection figures on a monthly basis.Skills and Abilities: Property Lettings, Property Management, Arrears Collection, Customer Service, Communication, Negotiation Skills and Project Management. Show less