Lee Bayford Email & Phone Number

I am a self-motivated and highly organised Motor Assessor with a focus on delivering high quality work and a proven willingness to go the extra mile to provide exceptional customer service. With excellent communication skills, and an approachable disposition, I thrive on negotiating costs and mutually beneficial outcomes. My experience and qualifications in Panel Beating and Structural Repairs have given me excellent insight into the Motor Industry that puts me in good stance to be able to negotiate with Repairer's on costs.I pride myself on my professionalism and in being fair and reasonable in all areas of my role. I thrive working in team environments but also competent at working independently. I am confident in making decisions and look at all sides when considering possible steps forward so that all parties are fairly considered. I enjoy challenges and pride myself in finding new and efficient ways of solving problems.I believe that our customers are the key to our success and by treating people with respect, empathy and positivity we can all prosper and succeed.I am committed to doing my best for our company, our people and our customers alike. Skills and Experience:• Trade qualified in collision repair with technical experience in the motor repair industry.• Excellent customer focus, negotiation, and communication skills.• Ability to work independently and effective time management.• Ability to perform collectively with peers in a team environment.• Overcome objections and handle disputes and complaints at first point of contact• Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct• Strong fraud detection, decision making and conflict management skills.• Write accurate assessment reports, negotiating correct scope & costs for vehicle repairs.• Providing excellent key to key customer repair times to increase customer advocacy.• Undertake assessments in line with underwriting terms & conditions & claims protocols.• Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.• Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition.