Lee Johnson Email and Phone Number
Lee Johnson work email
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Software focussed Customer Success professional, aligning and maximising technical solutions with business requirements by achieving desired outcomes. Based on a varied IT career ranging from hands-on IT management, service delivery, operations, project and technical account Management delivering solutions to a number of large public and private sector clients. In particular, onboarding customers across public sector & large enterprise, managing systems implementations, adoption and delivery of SaaS based solutions, data migration projects, bespoke software delivery and APIs / integrations.
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Practice Lead - Customer Success (Cisco)Cdw UkBiddenham, Gb -
Practice Lead - Customer Success (Cisco)Cdw Uk Jul 2023 - Present -
Customer Success Manager (Cisco)Cdw Uk May 2019 - PresentLondon, United KingdomBuilding a new Customer Success Practice, defining processes, creating playbooks and utilising industry best practice.Guiding customers through their technology lifecycle journey, from pre-sale, onboarding, adoption and renewal to maximise their investment in Cisco technologies (Enterprise Networking - DNAc switching & wireless, Datacentre (ACI) and Security software solutions (ISE). Achieving desired business outcomes by agreeing comprehensive customer success plans to achieve those outcomes from onboarding through to BAU and beyond!
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Cloud Software/Saas Software ConsultantExactly Consulting Jul 2018 - May 2019BedfordshireProviding outsourced SaaS onboarding & implementation support support, advice and consultancy to SMEs and their external IT Support/Software development companies. Including identifying and sourcing new suppliers/partners, supplier liaison and management, conducting IT systems and software functional audits/reviews and sourcing both off the shelf and bespoke software solutions. -
Technical Services Director | Customer Success ManagementCognisco Ltd Jul 2017 - Jun 2018CranfieldEnterprise CSM for Public sector & Enterprise organisations including complex projects for Civil Service, KPMG, Transport for London (Crossrail) & National Grid. -
Technical Services & Operations Manager | Tam & CsmCognisco: Can You Be Sure? Aug 2016 - Jul 2017CranfieldLead CSM consultant for corporate & Enterprise customers across a range of industries including retail banking, Rail, Construction and Utilities sectors.Customer onboarding & implementations, working with data architects, product & development teams.Full customer lifecycle ownership from Technical Pre-sales, tender and procurement management, contract negotiations & renewals and support desk ownership & escalations.
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Technical Services Manager (Tam Csm & Support Lead)Cognisco Aug 2009 - Aug 2016Management of internal IT helpdesk and customer Support teams (1st & 2nd line) helped transition & take ownership of technical account management, Customer onboarding & project management.
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Network Systems ArchitectCognisco Systems Limited Sep 2008 - Aug 2009
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Network SpecialistHerbert Retail May 2007 - Sep 2008 -
TechnicianHerbert Retail Dec 2005 - May 2007
Lee Johnson Skills
Lee Johnson Education Details
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Information Systems -
Hnc Business Management
Frequently Asked Questions about Lee Johnson
What company does Lee Johnson work for?
Lee Johnson works for Cdw Uk
What is Lee Johnson's role at the current company?
Lee Johnson's current role is Practice Lead - Customer Success (Cisco).
What is Lee Johnson's email address?
Lee Johnson's email address is le****@****rld.com
What schools did Lee Johnson attend?
Lee Johnson attended University Of Hertfordshire, Anglia Ruskin University.
What skills is Lee Johnson known for?
Lee Johnson has skills like Infrastructure, Windows Server, It Service Management, Sharepoint, Microsoft Sql Server, Iis, Prince2, It Management, Project Delivery, Operating Systems, Integration, Agile Methodologies.
Who are Lee Johnson's colleagues?
Lee Johnson's colleagues are Jennifer Hetzel, Gordon Carson Jr, Derek Lambert, Katie Wales, Jenifer Gossman, M.ed, Pete Arado, Dramaking King.
Not the Lee Johnson you were looking for?
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Lee Johnson
Find Out How The Chamber Is Supporting Business Owners | Nwlcc Experts In Business Providing Advice And Support | North & Western Lancashire | Leej@Lancschamber.Co.Uk | Call Now 01772 653000Preston2carphonewarehouse.com, lancschamber.co.uk -
Lee Johnson
Caterham -
2tmf-group.com, computershare.co.uk -
Lee Johnson
Blackpool -
2 +447957XXXXXX
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