Lee Borsos Icp, Prince2 Email & Phone Number

Nottinghamshire, England, United Kingdom

Nottingham, United Kingdom

Overseeing the design and creation of new Management Information and the production, dissemination, and analysis of all MI for the International Credit department. Making key decisions and providing meaningful input on the day-to-day running of the Credit Department as part of the Management team. Taking the lead in supervising current and future projects.

Nottingham, United Kingdom

- Responsible for SOX mitigation controls and business compliance with the Credit Policy across the International Credit function.- Reporting and Auditing of the Credit Department. Deep dive analysis of data and trends.- Implementing processes, policies, and procedures to remove or mitigate risk/gaps and supporting the Credit Team Leaders in the roll-out.

Nottingham, United Kingdom

Nottingham, United Kingdom

- Through analysis & communication, establish a process for future disputes management.- Introduce new processes and procedures to Customers, Sales, Credit control, Customer service and support and monitor initial execution.- Reduce the number of disputes raised by establishing root causes, working closely with Customers, Sales, Credit control, Customer.

Nottingham, United Kingdom

-Planning and performing external audits of third parties;-Documenting supporting evidence;-Stakeholder management of third parties and underwriters;-Reporting to underwriters to provide gap analysis and recommendations;-Tracking third party remediation activity and internal action points;-Maintenence and development of auditing spreadsheets and supporting.

Nottingham, United Kingdom

- Independent Compliance Transactional Testing (statistically and proportionally sampling accounts and interactions with consumers to identify adherence with applicable regulatory requirements).- Test planning (strategy, scorecards, and evidence library).- Data stratification (planning 3 months in advance the types of data that will be required to enable.

Nottingham, United Kingdom

- Change Management (chairing weekly Risk Operations Change meetings in order to assess legal, compliance, operational, IT and customer impact)- Business Continuity (on behalf of Risk Operations and Marketing)- First line testing of Control Plans (testing Risk Operations controls such as SARBOX and accompanying processes, performing gap analysis).- On site.

Nottingham, United Kingdom

Monitoring regulatory compliance and adherence to business procedures for various areas of the business (Executive Office complaints, Disputes, Fraud, Escalated Calls, Off-shore call centre vendors, back office, and also third party vendors - panel Debt Collection Agencies).

Nottingham, United Kingdom

- Responsible for handling FOS and Director level complaints.- Created suite of template letters for use by the wider Complaints team.- Perfomed root cause analysis of complaints.- Compiled FOS library of PPI documentation (POS literature, calls, scripts, etc.)- SME for complaints- Performed 1st line QA of Complaints team output.

Ict Certification, Compliance Awareness, Merit

Advanced Gnvq, A-Level, And Gcse, Art & Design, Graphics, And Photography

Activities and Societies: Basketball team

Gcses, English Language, English Literature , Maths, History, Geography, Art & Design, Science Double Award

Activities and Societies: Basketball team