Drove communication and awareness of changes for the TVision Home product, including weekly release calendar reviews among development teams and daily status reports for Care, Retail, Product, and leadership teams. The transparency in communication was integral to driving customer satisfaction up through increased reliability and product quality.Helped bootstrap a confidential project into the T-Mobile SDLC toolset, including Jira Align, Jira, and qTest. Managed production deployment process for the same project.

Travelled around western US for my kids' soccer tournaments. Rebuilt misfit bikes for my kids to make them rideable, again. Started a blog. Coached my youngest daughter's soccer team. Helped friends. Enjoyed countless cups of coffee with my wife in the morning.

Led DevOps team of 35 (18 Systems and Application Engineers, 9 NOC Operators, 3 Managers, 2 Project Managers, 2 Principal Engineers, 1 Process Manager) responsible for the reliability of GettyImages.com, iStockPhotos.com, Image.net, and many other web properties operating under the Getty umbrella. Shifted team away from being technology obstacles to technology partners. Used automation to improve website reliability and time-to-market for website deployments.

Identified, defined, and created strategic plans to improve the services offered by IT Systems and Operations teams. Partnered with Directors and Managers to define roadmaps and metrics to implement service improvements.

Managed and mentored an agile software development team of 10 (8 developers, 1 architect/lead, 1 application engineer). Partnered with Sales, Marketing, and Support on projects to improve the customer experience and product feature set for the company’s cloud based services; product licensing and configuration, security signature services, technical support services.

Drove projects to improve all areas of the customer experience, including its appliances, website, and support center. Part of a team to create a patented (US Patent 20140115655) method for remotely deploying new hardware. Led team to replace two legacy CRM systems with Salesforce.com CRM for Sales, Marketing, and Support teams.

Drove projects related to IT infrastructure and operations. Worked with business units to identify new projects, gathered requirements, and worked with IT teams to design, test, and implement solutions. Also helped IT team to streamline or adapt existing infrastructure and processes where needed.• Managed project to deploy a new CDN to host customer-facing binaries for worldwide distribution.• Analyzed voice and data expenses across entire company, ultimately cancelling unneeded services and renegotiating remaining services to save WatchGuard more than 30% per year.• Managed project to move expense reporting software from an internally hosted solution to a SaaS solution from Concur Technologies.

While at Silvaris, the company grew from a fifteen employee, $10 million company to a 70 employee, $100+ million company in 5 years. My role was to manage, expand, and mature the company’s infrastructure during its rapid growth from 2 offices to 15 offices, spanning the US, Canada, and Mexico. Managed small team to provide desktop and website support for employees.• Designed, managed, procured, and implemented VoIP and secure LAN/WAN solution for 15 offices across North America• Work with internal employees/groups as well as external VARs to complete projects on time and within budgets• Determined legal and business risks related to technology projects• Managed and mentored other IT staff members• Communicated with upper management on the status of active technology initiatives, as well as presenting new technology initiatives