Lee Boyle Email & Phone Number

Experienced aviation professional with a demonstrated history of impactful commercial, operational and people leadership across culturally diverse organizations within the airlines/aviation industry. I am passionate about building positive team cultures, delivering authentic customer experience, developing teams and enabling individual talent to grow, whilst also skilled in Commercial, Safety, Customer, Crisis Management, Operations Management, Freight and Airports delivery and planning.Achievements:* Accountability for Heathrow’s passenger operation throughout a period of unprecedented passenger growth. This has seen passenger volumes increasing from 20 million to 82 million passengers per annum. * Fire Level 3 trained and nominated competent person with accountability for Heathrow terminals fire response.* Safety first with a focus our team returning home safely from work. Driving a safety culture into an under performing Los Angeles hub operation.* Successfully managed airline growth at a reduce unit cost for operations.* Customer satisfaction at 21% above network average as recorded through Net Promotor Scores. Improvement in airport ASQ and Customer service metrics.*New fleet introductions and port start-ups with the UK and Europe.* Improved operational key performance metrics across all business units with significant improvement across North America.* Business resilience through maintaining operations with overnight closure of a ground handling partner.Specialties include :• Customer Experience | Operational Excellence • Change leadership | Implementation of transformation within large work groups• Reengineering of business processes to achieve operational and/or financial improvement • Stakeholder management | Relationship management• Staff development | Coaching | Employee engagement• P & L accountability for operational expenditure & budgets in excess of $60M• Contract negotiation | Contract management

Listed skills include Airports, Safety Management Systems, Project Planning, Change Management, and 30 others.

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  Warwick Business School

  Executive Leadership