Managed a distributed team of seven engineers (Full-Stack Developers, QA and SDET) responsible for Data Platform Tooling as part of Personalization Engineering for PlayStation. Our products enabled both internal and external partners in the areas of player data discovery, targeting, insights, and experimentation.Founded and administer the Commerce Mentorship Program which pairs individuals seeking mentors with others looking to be mentors. The program has continued to grow through several successful cohorts and an increasing number of return participants, spanning from apprentice-level ICs to Director+ Leaders.

Server-side development of machine-learning-driven merchandising service.Responsible for hiring and interview process for new reports, also serving on technical interview panels.Group facilitator on PlayStation Engineering Network.Managed sprint planning, daily scrum, project planning for milestone delivery, reporting on project status, and supporting the dev team.Responsible for design, and documentation of architecture, as well as implementation and maintenance of backend microservices, libraries, and frameworks relating to pricing, catalog, and offer services.Served as a mentor to interns and as part of the TENT Mentorship program to aid LGBTQ+ refugees in professional development.Served on a committee to improve corporate culture in the San Diego office.

Led the design effort to productize the software in a server-less architecture on AWS Managed Services.

Led a small team of engineers to successful launches at University of Arizona and Emporia State University. Managed outsource team to deliver initial POCs. Developed initial architecture and technical design. Implemented server-side application code. Supervised development of front-end UI. Established and administered dev tools and processes. Created timelines and projections for product roadmap.

Server-side developer for game and tools servers.Supported weekly EC2 deployments to production.Leveraged various managed AWS services, including ELK, Lambda, DynamoDB and ElastiCache (Redis).

Designed, implemented, and tested RESTful APIs in Java for consumption by a new mobilecommunications application.Implemented UI features for a web-based admin application using JavaScript and CSS with ExtJS framework.Supported, supervised, and reviewed development work done by the offshore team.

Java developer on the Global Customer Information Management systems engineering team. As part of this small development team, I was responsible for the development, maintenance and testing of high availability, highly performant, RESTful SpringMVC web services.

Involved in various parts of the software development process. Primary activities include design, development and maintenance of the PowerSchool Student Information System. Other responsibilities include development of training materials and delivery of training to new developers.

Involved in various stages of the software development process; working with a team to conduct analysis and implement solutions for the PowerSchool Student Information System. Other responsibilities include development of training materials and delivery of training to new developers. Technologies used include: 4th Dimension (4D), Java, HTML, JavaScript, Struts2, Hibernate and Oracle, among others.

Started at Pearson as a Technical Support Specialist, fielding support calls and emails from designated technical contacts – later promoted to Technical Support Engineer (TSE) in November 2007. As a TSE, provided escalation-level support for the PowerSchool student information system. Specialized in General Administration, Transactions and Logging, and Security components – including LDAP and SSL functionality. - Recognized as a top performer in the Support organization for Q3, 2008. - Was selected to assist the Product Education team at PowerSchool University 2009, Chicago.

Hand selected to serve on the pilot Enterprise Support team at the Elk Grove support center.Supported all of Apple's professional and consumer offerings at various levels, including: consumer desktop and portable systems, Mac OS 9/X and consumer applications, Mac OS X Server, XServe, Final Cut Studio, Logic Pro and Apple Remote Desktop, among others. During my tenure on the Enterprise team, I was also a certified Mac OS X Server System Administrator as well as having Logic and Final Cut Pro (Level 1) certification.

Provided escalation level support for consumer Apple hardware and software. Selected as "Product Champion" (SME) for consumer desktop product lines.

Hired on as an Apple employee. Provided support for Apple consumer hardware and software products.

Contracted through Volt to provide tier 1 technical support to AppleCare customers via phone. Provided support for Apple consumer hardware and software products.

Assisted with troubleshooting and diagnosing of PC and Macintosh hardware.