Lee Bustin Email & Phone Number

Sydney, Australia

Responsibilities:•The Society is a leader in the Legal Industry. The brand is recognised for advocacy and regulation•Ownership of the technical strategy and the delivery of digital services to the legal profession•Focused on customer experience and developing data gathering and insights from engagements/touchpoints•Working with government and regulatory bodies to provide services ensuring compliance with legislation.Achievements•Implemented a digital strategy to map and transition traditional business operations to digital ones•Developed a strategy for a multi-brand service approach to widen the market and diversify revenue•Championed the need to embrace digital disruption in the legal profession for a modern workplace•Ensure knowledge sharing and digital best practices to embed a robust digital ecosystem.•Restructured service architecture with a white-labelled strategy to on-sell services to B2B clients•Creation of LawID brand. A standardised digital authentication service (40k+ accounts in 18 months) •Created LawInform –Learning Management Solution. Providing onsite and remote learning•Developed Limitation of Liability services for Practitioners to control risk and financial protections•Launched LSJ Online –Professional Journal / Magazine. 30,000+ readers •Micro-service architecture services developed within the Azure Cloud as Software as a Service (SaaS). o Services designed for reuse for improved investment, speed of delivery and rapid change. o Significant benefits for security through segmentation and centralisation for focused investment•Service delivery shifted from a project-driven focus to a product-led delivery for continual improvement•Utilising the data engagements to lead a customer-led strategy to support the business strategy•Developed a digital personalisation strategy for content targeting for improved engagement •Adopted the use of machine learning to mine data - opportunities that enhance business capability

Sydney, Australia

Main Responsibilities:•Clarius is made up of 7 recruitment and IT services businesses covering the APAC region•Implement a cloud and mobile first strategy to drive growth and new business services•Lead the digital transformation from a traditional recruitment to an innovative, adaptive business•Utilise technology to revive the current business model and to define new business services •Build an adaptive and flexible technical model to react to business changes (growth and retraction) •Define and analyse new business services – competitor analysis, sales strategy, P&L planningAchievements in the Role:•Rapidly executed a transition plan to revive the core business and deliver unique talent services•Mobilised the business and developed an data analytic approach to the core sales relationships •Created new digital recruitment services via technical partnerships to diversify business revenue•Created continual rapid innovation development for speed to market with a minimum viable product•IT structure focused on business services with DevOps approach with Agile development•Focused on a SaaS first model and IaaS (Azure) as a secondary approach for 100% cloud service•Removed all CAPEX investment to deliver a OPEX cost model per consultant for cost flexibility•New multi-country Privacy controls to protect the business and ensure adherence in data usage •Implemented a cyber security design to secure data movement for ownership and accountability•Setup Business Process Improvement to continually improve business return via automation

Australia

Main Responsibilities:• Australia’s largest Media Investment group, controlling $2+ billion or a third of all advertising• Manage technical projects and business transformations ensuring effective change and value• Maintain a strong business partnership between IT for existing and future service adoption• Govern the group strategic direction to key areas in Cloud / Big Data / Business Intelligence• Drive new business and client retention through industry leading data based services• Work with industry partners to improve processes and develop strategic advantages for the group• Provide services for data reporting to APAC and EMEA to support local needs start-up initiatives Achievements in the Role:• Globally recognised in local engagement for analytical services and data warehouse management • Developed Data Services which fundamentalilty are changing the industry and client engagement o Increase speed of delivery to ensure pitches contain live functional data and not mock-ups• Created new revenue streams through technology (e.g. mobile apps, report services) o iPad Reporting Application delivering a combination of file types and analytical reports o Automation of digital campaigns – business decisions made on currency, weather etc. o YouTube trading by optimising buying position through electronic trading and optimisation• Set up a team to focus on business processes to standardise and automate processes• Changed IT perception as an internal slow acting unengaged team to a highly efficient innovative team, engaging the business with services for internal efficiency and business revenue development• Innovation adoption - set a methodology to help provision fast, flexible approach to realise value o Adopted a multi-sourcing resource model. Improving availability of specialised skills o Allowing for developments to occur 24/7• Project Lead for Finance Shared Services – Implementing the onshore and offshore model in India

Australia

Responsibilities:•Management of local and remote offices IT throughout Australia consisting of 1st, 2nd and 3rd line support•Liaising with global and regional teams. Setting Australia as the model IT structure for other countries•Operational support needs and expectations of 6 media agencies with different culture and SLA needs•Focused on developing stakeholder relationships. Improving IT through improved customer service•Ensuing compliance with the Sarbanes-Oxley for all businesses and special client requirements•IT Project management of Local, Regional (APAC) and Global infrastructure and operational projectsAchievements:•Programme Manager for Consolidating Offices – Data centre, Office fit-out and Staff / Desktop relocation•Implemented PRINCE2 – Stakeholder ownership and increased acceptance of change in the business•Project Office Manager developing Project Management techniques and process compliance in 2009 for: SQL consolidation and license cost reduction and upgrading to latest versions VMware consolidation and server reduction – Reducing CO2 footprint and servers to replace ITIL Service Desk and fault management system to manage staff efficiency•Setting customer expectations and developing positive business relationships •Achieved 100% rating in Sarbanes-Oxley audit performed by Global company and 3rd party auditors•Developed the first Staff Performance Review process providing feedback and to address development needs•Setup staff succession plans and career plans to help improve staff moral and project implementations•Introduction of ITIL Support and Change Structure to enable the development of SLA for each business•Improved the starter and leaver process to provide increased flexibility to business whilst improving security•Developing resource planning and clear capacity SLAs to proactively identify issues with internal partners•Global leader in infrastructure implementations leading and defining staff communications and training

Main Responsibilities:•IT Outsource Supplier Management for all IT services, including change implementation•Responsible for the supply of IT services to the parent company and its 19 sister companies•CAB Chairman, ensuring all changes follow the defined Change Process from initiation to PIR•Ownership of all IT Asset Procurement, including supplier relationships and contract negotiation•Accountable for Configuration Database processes and integrity. Used for business recharging of IT costs•Investigating new technologies and helping to define and set the strategic direction for IT and its partners•Manage Outsource relationships and build on improving the level of change whilst improving service levelsAchievements:•Producing a clear 3 year infrastructure / technology strategy for Internal and Outsource partner use•Supplier review and negotiation for all asset purchases, outsource partners and lease management•Created a strong CMDB with management and control processes. Including regular audit checks for integrity•Develop process with 3rd parties for Assets management was completed from request to decommissioning•Further development of SOE environment, using Firewalls, Vista integration and Improved build process•Implementation of ITIL Configuration and Change standards – CAB re-design and process clarification•Defining a VMWare strategy to improve Data Centre utilisation and create a Dev and Test environment.•Developed target and reporting structure for IT and its key stakeholders throughout the business•Microsoft Enterprise Agreement negotiation taking into account plans for growth and strategy•Audited Printing to access cost effectiveness with consumables and to consider environmental improvements

Main Responsibilities:•Senior Manager of the Computer Operations Team and the Operation Analysts Team (2 direct, 18 total)•Responsible for maintaining the production environments•Budget management for third party contracts, purchasing and team staffing (overtime and contractors)•Reporting statistics and incidents reports to the Executive Directors Committee •Transition Management – Global Release Management Controller•Responsible for understanding and maintaining knowledge of the inter-dependency of systems and schedules•Accountable for incident management and conducting major incident review to reduce reoccurrenceAchievements:•Project Management responsibility for•Critical Mortgage web-based system for use by Customers and Brokers. Ownership to maintain SLA•Operational handover of all Live Systems within the deadline of the resulting merger•Multiple Data Centre relocation, development, integration and system decommissioning•Implementing monitors and regular auditing for Data Centre environmental systems•Executing a record level of change through the development of change processes for operational acceptance•Achieved a record level of continuous business service, exceeding customer expectations and SLAs•Developing resource planning and clear capacity SLAs to proactively identify issues with internal partners•ITIL development in change and release management and further personal training in Service Support•Changing a team of historically negative behaviours to a recognised high performing committed team•Maintaining team professionalism and performance during redundancy periods due to Society merger•Created processes with development teams internally and externally to project manage infrastructure upgrades•Process development to capture and manage risks to ensure all are addressed or accepted (project focused)•Accredited recruiter and mentor for those training to be licensed by the organisation

Masters, Business Administration

The course provided interaction with students across the world, allowing experience and work practices to be shared. Course passed.

Bsc (Hons), Business Information Technology

The course focused on Information Technology in a business context. The course modules covered networking, database design, OS design.