Leec Kiang Wong Ruelas Email & Phone Number

Guadalajara, Jalisco, México

Developed, tested, and deployed custom features in Oracle NetSuite to meet client-specific requirements as outlined in Development Requirement Documents (DRD), delivering tailored solutions that enhanced system functionality and user experience.Collaborated with cross-functional teams and stakeholders to gather requirements, define project scope, and ensure that customizations aligned with business objectives.Leveraged JavaScript, SuiteScript, and other NetSuite development tools to automate processes, streamline workflows, and integrate third-party applications, resulting in increased efficiency and user productivity.Demonstrated expertise in cloud ERP solutions by providing technical guidance, debugging issues, and ensuring high-quality deliverables that met or exceeded client expectations.

Guadalajara, Jalisco, México

Developed and customized features in Oracle NetSuite to tailor the ERP system to client specifications, ensuring alignment with Development Requirement Documents (DRD).Worked closely with development and client teams to understand requirements, implement features, and validate functionality to enhance user experience and process efficiency.Utilized JavaScript, SuiteScript, and NetSuite’s customization tools to automate workflows, optimize processes, and integrate third-party solutions as required.Gained hands-on experience in cloud ERP development and strengthened skills in problem-solving and adapting to evolving client needs.

Guadalajara, Jalisco, México

Provided bilingual customer support on behalf of Xfinity, ensuring clear and effective communication with both English and Spanish-speaking clients.Addressed customer inquiries, resolved issues, and handled escalations professionally, contributing to high levels of customer satisfaction.Managed multiple tasks efficiently, meeting company KPIs for response time, customer satisfaction, and case resolution.Developed strong communication, empathy, and problem-solving skills through daily interactions with diverse clients and complex scenarios.