Responsible for customer education, training, and roll out for all MedSnap services. Qualified and screened all incoming sales leads. Developed client messaging to announce updates and service enhancements. Developed and executed implementation plans for all MedSnap customers, domestic and international. Coordinated activities of remote data capture team that visits pharmaceutical companies, hospitals, pharmacies and pharmacy distributors. Managed updates to MedSnap company website and oversaw MedSnap social media presence.

Part of core team focused on bringing to market an innovative computer vision technology used for medication identification. Focused on product development, client education and training, e-commerce store construction and management, and operations relating to order fulfillment. Managed all aspects of online marketplace including order processing, order fulfillment, shipping, inventory management, and sales tax collection and reporting. Recruited clinicians from across country to participate in end user testing of novel applications. Coordinated logistics and data capture for image database of prescription, over the counter, vitamin and supplement pills.

Directed client implementation-phase training and education activities for all MedMined services. Supervised team of Customer Relationship Managers serving as company liaisons with hospital clinicians. Initiated Sharepoint client tracking system, enabling calculation of implementation performance metrics. Completed Lean Six Sigma White Belt and Yellow Belt certification. Completed Kaizen Leader Training program.

Oversaw client education and training effort for medication safety-focused electronic monitoring service. Partnered with client hospitals to achieve improved patient safety and positive financial outcomes. Managed team that serves as interface for organization with client hospitals. Participated heavily in new product development and existing product enhancement. Part of team that won company-wide Innovation Award in 2007.

Member of development team for new antimicrobial stewardship-focused electronic monitoring service. Worked with internal and external clinicians to create development path of new service. Responsibilities included educating end users, gathering and disseminating customer feedback.Successfully brought two novel services from concept to market.

Assisted in preclinical studies of developmental drugs and chemicals to determine toxicity. Executed duties according to Good Laboratory Practices (GLPs) and Standard Operating Procedures. Employment was concurrent with UAB School of Public Health Epidemiology Masters program.