GDS Link are a global leader in credit risk management software, analytical and consulting service. GDS’s customer-centric risk management and process automation platforms are designed for the modern lender in their pursuit to capitalize on the entire credit risk decisioning lifecycle, from onboarding and originations, through the lifecycle to collection segmentation.

Serve as company’s Western Region’s Senior Customer Success Manager (a cloud-native data, AI and decisioning platform that gives customers complete flexibility and powerful automation capabilities to execute on real-time credit risk, fraud & identity and other business decisions). Provenir works with leading brands including SoFi, Bread, GM, Goldman Sachs. Specifically, endeavored to prevent fraud, enforce collections and AML; ensure Income Verification, conduct KYC, KYB SME Lending, complete Bureau Data checks, leverage Open Banking data, assess Credit Risk, verification via Alternative data, etc. Maintain strong relationships with all customers; ensure elevated levels of satisfaction and loyalty. Enable customer success through valuable products, operational support, upsells, and renewals; exceeded all sales quotas. Consult with service delivery, sales, customer support, operations, production, and finance departments. with existing customers to identify and create for them new products and services to Leverage software product expertise. Pursue strategic priorities for the customer. Supervise promotional projects. Use product knowledge to work meet their business needs. Conduct training sessions for them on new products or services. Monitor client satisfaction and resolve issues. Develop and implement sales strategies to increase our client base. Analyze client data to identify opportunities for growth.

Demonstrated exceptional leadership and client relations skills as a Strategic Account Manager; ensured business-customer satisfaction for evolving needs. Talented customer service assets often conferred with client’s senior executives to resolve core issues, find market niche expansion, and domains for IT exposure. Determined product/service mix (such as Procure to Pay). Developed and offered tailored product/service solution-sets to facilitate customer’s financial success (CS) in competitive tech markets, through advanced software apps as well as use of specialists to assist in project/product integration, and legacy management. Routinely exceeded sales quotas. Eased Accounts Payables processing while increasing operational efficiencies.

For over a decade, we’ve been creating easy-to-use automation solutions for businesses.Direct Commerce was founded in 1999 for one key reason: to make it easier to do business by delivering intuitive, effective tools that automate supplier communities.When we started more than a decade ago, customers were searching for ways to improve visibility to their suppliers. They wanted easy-to-use tools that could pave the way to reducing costs, streamlining processes, and creating efficiency. Existing products simply weren’t doing the job.So we created our software to fill that void.Today, Direct Commerce is a trusted partner to many Fortune 1000 customers like The Home Depot, Merck & Company, and Bloomin’ Brands. Our products provide these clients intuitive and efficient solutions that give their suppliers visibility to answer their own questions. Our solutions have saved companies millions, while helping them achieve a Purely Paper-Free work environment.Our secure web-based suite of products are architected, installed and managed by an agile, experienced team of professionals that acts as a dedicated extension of your internal team. We pride ourselves on our fast, well-coordinated deployments and always delivering exceptional customer service.At Direct Commerce, strive to create easy-to-use solutions to help you reach your full potential.

Maintained superb customer service and positive client relationships through recruitment of excellent sales candidates. Leveraged innovation to source new business. Routinely exceeded sales quotas by 40%. Held 30% close ratio. Maximized sales team’s daily BTB calls. Encouraged open communication.

Managed high volume of incoming/outgoing quality phone calls daily. Developed business relations with high profile companies. Generated numerous cold leads resulting in increased sales, referrals, and repeat business, and trained staff. Direct face to face sales; exceeded goals by 10%; completed loan processes.

Excelled at self-marketing customer service skills. Responsible for large volume of daily incoming and outgoing calls. Exceeded expectations, worked loan process start to finish. Proactively assisted in training and guiding new customer service representatives and associates, and generated repeat business with follow up.

Commended by seniors for facilitating large volume of daily calls (incoming/ outgoing). Originated sales leads for my supervisors. Daily interaction with insurance and credit companies; generated repeat business and referrals through excellent client follow-up.

Achieved and maintained a 95% customer satisfaction report by proficiently inspecting Gas Appliances for Carbon Monoxide as well as thoroughly educating clients regarding saving money methods for future services. Leveraged approachable personality; implemented creative techniques for increased business savings. Thorough inspection led to saving a family’s life.