• Contribute to the overall marketing strategy for ban.do.• Work closely with cross-functional teams (Design, eCommerce, Merchandising) to ensure excellent social integration and support for ban.do’s events and marketing campaigns.• Plan the daily social marketing calendar. Ensure that plans are on the calendar for the team to review.• Stay agile and aware of current trends in social media, reacting to current events as it makes sense for our brand.• Work closely with the third-party buying team on products and brands to feature.• Develop / Execute audience growth strategies for ban.do’s social channels.• Provide direction for the Social Media Specialist and apply to the content created for the brand.• Create video and photo content (mostly video) for paid digital marketing, as requested by the Senior VP of Ecommerce.• Act as liaison between customers, influencers, partners.• Ensure all content across all platforms is posted and scheduled during regular business, off-hours, and holidays.• Manage daily social communications via DM across all social platforms, ensuring that urgent questions are answered during weekends and holidays.• Monitor comments, on both ban.do’s organic and paid content, and reply as needed.• Engage with content that ban.do is tagged in.• Collaborate with Customer Service team on order-related DMs and comments, ensuring that customers receive an answer to their question on the platform where they ask that question.• Source new potential brand partnerships, in coordination with the Director of Marketing Operations.

• Ideate the strategy for optimization of video content across multiple platforms including Instagram reels, Pinterest, Facebook, and Twitter.• Promote brand identity across platforms.• Create social deliverables for brand, social, and wholesale use. • Build out campaigns to expand social audience and heighten brand awareness.• Manage the growth and evolution of the company TikTok with set quarterly goals of raising follower count. Doubling follower count from 5,000 to 10.5K in less than 6 months. Currently almost to 30K within after one year. • Work cross functionally with relevant teams to help drive customer engagement and strengthen relationships with creatives and influencers. • Follow trends closely to see relevance to elevating the ban.do brand. • Compile monthly reports to monitor growth and progress of social channels.

• Develop unique content for various platforms to improve presence and brand awareness• Create compelling visual content for Tiktok• Monitor trends in social media, fashion, lifestyle/pop culture, and appropriately apply that knowledge to create viral content on the most current social media platforms• Produce monthly photography content for partnership with Nordstrom• Manage and create Goodfair TikTok content with over 400K followers• Contribute to follower count growth from 165.8K to 403K+ and counting (since Dec 2020)• Lead 'True Sizing' initiative to improve our sizing procedures for various thrifted inventory• Build and launch first rendition of College Ambassador app/program through SocialLadder• Evaluate relationships with current and potential brands• Assist Director of Strategy to optimize products and consumer experience• Maintain and ship up-to-date merchandise press kits to partners• Proficient in Shopify, Stamped.io, TrustPilot, Sprout Social, ShipStation, PeopleVox systems• Coordinate and shoot photography for homepage hero banner weekly

#NoNewThings• Manage employee schedules to ensure adequately staffing during peak times• Answer team members’ questions and provide advice• Provide direct customer support• Manage escalations requiring significant resolution to ensure customer is satisfied• Conduct periodic reviews and evaluations of team members• Monitor employee performance and note areas for improvement• Improve overall department efficiency by identifying opportunities to enhance internal processes• Train new hires on company policies and best practices for resolving customer inquiries

• Delivered 2000+ visits in the field• Handled 10+ in-person customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention• Consistently stayed on top of retail promotions, new products and services, to provide optimal customer experience and grow company revenue.• Strengthened ability to multi-task between customer support and team management tasks in this role.• Maintained personal performance along with coaching other peers.• Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve optimal performance metrics.• Recruited, trained and mentored all new personnel hired to fulfill various roles.

• Perform 500+ on-site technical visits• On-site technical support (i.e. iOS, Android, Sonos, DJI etc.) and setup for a variety of consumer electronics (partnered with AT&T, Google) • Hand-deliver and provide one-on-one set up and troubleshooting for customers• Deliver 5-star experiences with all Enjoy-supported products• Communicate with customers to establish clear goals for each appointment• Develop a personal relationship with fellow team members in the market• Load and unload inventory and perform operational tasks

College Forward coaches underserved, motivated students to achieve the benefits of higher education and a college degree. • Lead college prep classes for economically disadvantaged students• Learn about student interests, needs, and backgrounds; help students achieve goals• Collect, organize, and maintain student and program information and statistics• Become knowledgeable with Texas financial aid and the ACT and SAT• Serve on project teams on the following subjects, including but not limited to: program events, student communications, financial aid and literacy, AmeriCorps member recruitment, parent services, curriculum revision, and community service activities• Maintain excellent working relationships with supervisors, fellow AmeriCorps members, school district and college personnel, students and families, volunteers, donors, and the greater community

• Manage clinical IT needs within Greenway PrimeSUITE• Build customized templates for physicians• Generate specialized reports for data acquisition (i.e. EDD, clinical summary, etc)• Desktop IT assistance• Coordinate all marketing events, promotional material, advertising• Posting regularly on Plaza OB/GYN social media platforms• Promote Plaza OB/GYN

• Researched on topics including: cost of harm, surgical risk, patient safety incidences, and insurance financial approaches to medical risk• Designed website prototypes for redesign• Created original designs for infographic purposes to showcase patient safety statistics

• Progressed social media marketing• Revamped academic recruitment communications strategies• Recommended appropriate strategies for targeted interventions with online audiences• Monitored social media communications• Produced new media in the form of photography and online copy

• Managed all social media accounts• Tracked web development and analytics across multiple branches• Developed strategies for company/brand expansion and rebranding• Utilized marketing strategies and practices to expand social media engagement and influence• Implemented new features to increase audience engagement through media portals• Created new marketing copy and graphic advertisements using Adobe Photoshop and Lightroom• Analyzed demographic reports to improve marketing campaigns

• Responsible for returning exams• Managed the library during working hours (at least 6-8 hours)• Distributed textbooks, headphones to pharmacy students and faculty• Handled printer errors

• Operated ocular testing apparatuses• Interacted with patients during diagnostic eye examinations• Verified patient records• Processed electronic insurance claims• Scheduled appointments• Facilitated front office workflow• Adjusted eye glasses

• Constructed core science curriculum with a cohort to present to administration weekly • Learned and implemented ITTI teaching guidelines• Attended Professional Development weekly• Taught eye anatomy to 7th grade students from underprivileged neighborhoods