Lee Clayton Email & Phone Number

Plano, Tx, Us

Plano, Tx, Us

Greenville, Sc, Us

Chicago, Illinois, Us

Elmhurst, Il, Us

Providing all your stay/meeting/event needs.

Chicago, Il, Us

Resolve guest complaints and special needs.MOD responsibilities in the PM for entire hotel.Ensuring guest satisfaction with every experience and promoting a well maintained staff.Multi-tasking between answering calls and guest face-to face-inquires. Preparing and reporting to staff of all arrivals and any pertinent information. Training new staff on Opera property management system.Training new and current staff on problem solving skills as well as proper front of house customer service. Efficient blocking of groups, corporate stays, as well as VIP's.Monitoring daily, monthly, and weekly occupancy as well as rates.

Track and balance all hotel, spa, restaurant and bar revenue sources.Post payments and charges for all banquet events as well as posting payments. Merge daily reports and systems to obtain accurate statistics from all departments. Create an excel spreadsheet to report all daily revenues, taxes, and gratuities. Locate and solve errors in posting, procedure, and training. Rectify any guest complaints, questions, or concerns. Handle all front desk duties in regards to check-in or out, billing inquiries reservations, and concierge. Over 1 year of opera property management software experience.Oversee the entire hotel during the night hours and maintain 5 diamond customer service standards in all departments myself.

Phoenix, Arizona, Us

Make bookings over the phone and explaining and selling the ballooning experienceDeveloping new sales opportunities and offeringsSending out marketing e-mails to prospective customersBuild relationships with concierges at all Valley hotelsGive presentations to tour groups at resort meetings and hotels in the Valley about ballooning and our company.Organizing daily flights for morning and afternoon flights including keeping track of weather forecasts and wind speeds Organizing drivers, work schedules, pilot information for pre-flightOrganizing group events for companies Handling shipping and receivingKeeping track and organizing credit card statements, bank statements and balances for officeFiling and organizing records, and receipts.

Booking meeting space and blocks of rooms for groups Maintaining, scheduling and setup of all food, beverage, audio and video equipment for meetings and eventsDeveloping new procedures for front desk staffMonitoring and adjusting rates on third party Web sitesDeveloping sales reports, availability reports and guest services revenue reportsKeeping inventory and records of usage for meeting roomsTracking budget monthly as well as prepare sales reportsCoordinating airport transportation for groupsProviding concierge services for groupsInspecting hotel roomsPurchasing and keeping inventory of all office suppliesDeveloping and maintaining vendor relationships

Built relationships with repeat customers and networked to develop new customers for increased bookings Developed new creative business ideas to generate new service lines Researched and met with vendors that would provide services to the companyCreated outside relationships with other businesses to enhance customers' experiences by providing VIP treatment and discounts at event destinationsScheduled employees, buses and meetingsHired, evaluated and processed payroll for all employees Managed database for credit card transactions and event information Tracked inventory of all supplies and fuel Coordinated all event details for customers Ensured all legal and insurance documents were up-to-date and on fileCoordinated maintenance, cleaning and enhancements of the fleet of buses Budget, design, and market monthly, weekly, and daily specialsKept daily checklist to ensure everything was coordinated and completed to make a successful customer

Chandler, Arizona, Us

Managed hundreds of students' financial aid processes by meeting with them on an individual level through in-person, telephone and online communicationsAssisted hundreds of withdrawing students per week through the financial aid exiting processWorked with other departments to ensure students' were getting the best service. Helped students understand the financial aid process through written and verbal communication

Bachelor Of Science

Education record