Lee Crouse Email & Phone Number

Chisago City, Mn, Us

Minneapolis, Mn, Us

I'll be working with our Global Service Integrator Partners to enable and support their Go To Market strategies and support them as they implement Jamf's portfolio of solutions for their customers.

Minneapolis, Mn, Us

Provide sales enablement for Jamf channel partners and Managed Service Providers (MSP's).

Minneapolis, Mn, Us

Working with great companies to provide solutions to manage and help the adoption of Apple devices within their organization. Jamf Pro helps organizations succeed with the Apple platform.Current Certifications:- Certified Casper Administrator (CCA)- Certified Mobile Administrator (CMA)

I've started up a company to help making the scoring of baseball and softball games simple and easy.

As owner of Northern Mac I help small and medium sized companies with their technology issues. I work on both Macintosh and PC systems and networks. I help business large and small purchase Macintosh systems and solutions.

Contractor to United Subcontractors, Inc.- Managed helpdesk queue and route tickets to application owners. - Troubleshoot end-user issues with Windows XP, Windows 7, printer/scanners, Citrix connectivity.- Assist users with setup of Citrix Connect for iPhone and Android phones- Imaged new PCs and Laptops.

Bloomington, Mn, Us

- Advocate on behalf of Meritas to outsourced technology vendors.- Prepare technology road map, based on upcoming projects and initiatives.- Implemented IT asset management software. Entered current software licensing and updated as necessary.- Became the SME for Filemaker Pro based database, fmIgnite. Provide direction in understanding business rules, and convey to fmIgnite developer for implementation/enhancements.- Provide project management to IT projects, ensuring project completion on time and on budget.- Provide first and second level support for Windows 7, Windows Server 2008, MS Exchange, Adobe Acrobat.

New York, Ny, Us

My role within the GIS organization of Estee Lauder Companies, Inc. was to identify the gaps and bring a solid foundation to the IT Asset Management program. I was responsible for the lifecycle management of the hardware and software assets globally. I was tasked with reporting, providing insight into the business, and laying the foundation for asset management within the GIS organization.- Worked in conjunction with outsourcing partner, Computer Sciences Corporation (CSC) to implement a configuration management database (CMDB).- Prepared hardware asset reports and performed data analysis based on geographic location, business unit, financial reporting, depreciation per requests from management and business units.- Prepared and distributed yearly global replacement computer lists to regional business relationship managers. Provided North American budget estimate to Finance director and senior management for inclusion into the annual office automation capital budget.- Worked with regional (North America, EMEA, APAC) disposal vendors to ensure proper disposal and compliance reporting. Prepared internal reporting to complete the disposal process that removed the assets from the financial asset registry.- Prepared and analyzed software reports, compared to entitlement data to report compliance.- Led and contributed to internal reviews of software compliance. Reported findings to senior management.- Managed multiple enterprise software agreements, and led the reconciliation of yearly true-ups.- Worked with CSC to load contract/license and entitlement data into the FlexNet Management suite to automate reporting.- Implemented MS Sharepoint site to post IT Asset Management shared documents, process and procedure documents, and collaborate with internal team members.- Worked on continual process improvement, updating of processes and procedures and documenting changes.

- As lead technician supported the Creative department of Macintosh computers. Supported end users via Apple Remote Desktop software, in person, and phone support to resolve technical challenges.- Maintain and create new Macintosh and Mac OS X base system images.- Keep current on new versions of software used by the Creative staff. Ensured proper licensing of software used by Creative staff.- Work on projects assigned by Director of Service Desk. Prepared timelines, assigned tasks and ensured proper delivery by following up with end user based on the ITIL methodology. Reported progress of projects at weekly/bi-weekly meetings.- Assisted with yearly budgeting, monthly reporting to ensure proper allocation of capital expenditure projects with annual budget of $400,000. Documented expenditures according to budget.- Transitioned into the central buyer role in SAP workflow. Created shopping carts, procured hardware/software for purchase requests.- Provide input on strategic direction of support, processes. Implementation of changes based on the ITIL framework.- Learned project management process and procedures- Maintained consistent stock of laptops, desktops, and peripherals items to ensure deployment lead times and to coincide with project plans.- Entered call tickets in CA Service Desk. Handled challenges escalated from Service Desk including major outages/disruption in service to key systems and operations.- Facilitated meetings with staff from Creative, LAN, and Service Desk departments to ensure challenge resolution and project follow-up.- Attended ITIL Fundamentals training, began study of ITIL Service Strategy and Service Design methodology.- Rotated into helpdesk phone support queue; troubleshoot users on both PC and Macintosh computers. Call resolution and escalation of issues related to: Account access using Active Directory, VPN, Citrix, computer requests, system access setup, network connectivity, and remote access challenges

St.Paul, Mn, Us

- Provided first and second level support to office, administration and staff of the college.- Coordinated the installation and upgrade of Macintosh computers and Mac OS X.- Sourced and supported new Mac based Xserve servers, Kerio mail server.- Installed and implemented a tape backup system- Managed the implementation of a new student management system SONIS.- Performed data export and data cleanse activities for import into new SONIS system.- Coordinated with SONIS project manager to communicate and adhere to deadlines.

Minnetonka, Mn, Us

Provided computer support to the agency staff. Implemented a new department within the company that provided web services to agency clients.- Managed projects and created timelines, and managed both internal and external resources for the following: web development, content distribution, and emailing list management.- Collaborated with agency and contracted staff comprised of web developers, art direction, senior management, on final production of website layouts, e-mail marketing layouts, and banner ads.- Integrated use of email-based marketing, production of HTML mailings, and database management.- Delivered analytics and web site hit reports based on email delivery. - Managed daily workings of a startup project involving Flash and MS Access databases to create a “card deck” application called NextDecks. - Implemented backup and recovery strategy for server and clients.- Handled domain administration, virtual host and mail server setup, and configuration on both Microsoft IIS and Apache-based servers.- Oversaw installation of T1 access for Internet and voice communications.- Installed and transitioned web services to Macintosh based OS X/Apache-based server.- Installed and maintained AppleShare IP server and dual RAID system. - Upgraded and maintained hardware and software for Macintosh and PC installed base. - Planned rollout of new Macintosh computers and transitioned existing computers to Mac OS X.- Solved software and workflow problems with creative staff.- Configured, supported, and replaced data networking equipment.- Implemented Filemaker database for improved access to and reporting of data.- Managed, tested, and deployed all HTML and text emails associated with NextDecks card deck.- Developed ColdFusion scripts and updated existing scripts and form pages.- Created and edited graphics files and converted them to standard web graphics.- Learned UNIX subsystem of Mac OS X and file structure.

Minneapolis, Mn, Us

- Assess strategic needs of technical projects with the management staff of the Technologies Group.- Managed the yearly operating budgets and adhered to budgeting plan and process. Administrated setup of accounts and vendor relations, including request for quote and request for proposal.- Completed end of the year closeout on capital expenditures and completed project budget review after the project conclusion.- Re-engineered the process of budget proposals. - Procured specific data networking, computer peripherals, and software requested by the Marketing Technologies Teams. Ensure delivery times for scheduled deployment and rollout.- Planned and co-wrote the processes of the disaster recovery plan for the Marketing Technologies department.- Generate POs and processed invoices for project related equipment and services. Managed the Marketing Technologies inventory and software licensing to ensure operating companies implemented the current versions of software and hardware.

Information Technology Management

Diploma, Electronic Publishing

High School Diploma, General Studies