A change in direction and back to school to assist in my development at Achilles - Helping to reduce supply chain risk for our global customers.

Manager for Pre/Post Sales Support on Panasonics IP based Business Products in UK/ Ireland and Supporting Field support teams in Western Europe.- UK product Service Support policy setting and provision.- Managing warranty provision.- Manage provision of technical documentation/ MSDS/ COSHH data etc- Manage field technical support team.- Manage support activity (UK/europe)- Oversee both "in-house" and externally manned technical helplines.- Engagement, negotiation and monitoring of 3rd party partners.- Cost management/ P&L monitoring of support team.- Support strategy.Setting of team targets/KPi'sSpecialties:Strong communicator, Calm under pressure. Ability to communicate at all levels, Technical team management, Change management, Coaching, Strategic planning, Commercial awareness, Cost reduction. Proven Project management. Product Launch.

Managing a technical team of UK based engineers supporting "document products" - Copier,MFP,Scanner,Interactive whiteboard and fax. Managing and assisting with the successfull introduction, information, training and support for many new products during this period

Managing a small support team of field based UK technical support engineers assisting our dealer network with Copier/MFP products

Providing both field based technical support to a dealer network on Copier/MFP products as well as delivering formal technical training courses at the Bracknell training centre.

Joined Panasonic as field support engineer in corporate facsimile (fax) department.

To provide field support on office automation products.To include fault analysis (MCBSC,MCBF etc) and profitability analysis.