Lee Danielson Email & Phone Number

Atlanta, GA

• Supports Cloud and on-prem applications as a member of the Operations Monitoring (AIOPS) Team.PagerDuty (Saas Tool) Global Administrator which involves:
• Researching PagerDuty user questions received via Teams, email, and ServiceNow tasks.
• Collaborating with the vendor as Delta's PagerDuty liason.
• Approving new PagerDuty services
• Onboarding new teams into PagerDuty
• Providing integrations to Teams, AWS CloudWatch, Dynatrace, etc upon request.SiteScope on-prem tool which involves:

I triaged issues for Delta’s Service Oriented Architecture (SOA) and Operational Desktop (ODE) Applications using Dynatrace APM, Sumologic, AWS CloudWatch, PagerDuty, Postman, ServiceNow, and SiteScope. I actively monitored these systems and applications and resolved issues before they became incidents to meet Service Level expectations. I also validated.

Atlanta, Georgia

I supported Delta.com, VirginAtlantic.com, the FlyDelta app, and other Top Critical applications as a member of Delta's TCC Availability Triage and Recovery Team. I developed relationships with several Top Critical application teams to create application health checks and planned change pre and post validation procedures. I also supported my team members.

Atlanta Georgia

Supported Bennett Thrasher’s Pass Thru Entity team members and their clients.(1) Supported BT clients by electronically filing Individual, Partnership, S-Corporation, Trust, and Exempt Organization tax returns and updating the project management database. (2) Sent Engagement Letters and Tax Organizers to new and existing Pass Thru Clients. (3) Supported.

Grayson, Georgia

Planned for and completed GSA contract updates for heavy equipment manufacturers including JCB, Club Car, Meyer Products, Husqvarna, and Paladin Attachments.(1) Updated all manufacturer GSA pricing to 2015 levels from 2008 levels within a year.(2) Increased EKA’s web presence on GSA Advantage from seven items to 3,646 items that US government agencies can.

Atlanta Georgia

Provided CPE opportunities for 80 Warren Averett CPAs in the Atlanta area by hosting on-site webinars, providing live speakers, and monitoring online classes.(1) Tracked CPE hours for all the CPAs in my office and provided quarterly reports to each CPA regarding their CPE status. All of the CPAs in my office met or exceeded their CPE requirements.

Greater Atlanta Area

Completed planned change activities including installing new servers using OS images, installing annual patches, upgrading operating systems, updating failover packages, working with vendors to fix hardware issues, retiring older servers, and completing logical volume and file system changes. (1) Achieved high client satisfaction ratings by completing all.

Atlanta Georgia

Served as a technical liaison between the HR management team and the System Administration and DBA teams.(1) Reduced errors by creating detailed install procedures to upgrade the OS and install Oracle patches.(2) Helped the team save time by developing scripts to monitor the systems, clean up logs, and notify system support team members of problems via.

Alpharetta, Georgia

Provided solutions to all Unix specific problems assigned to me via Remedy.(1) Improved team preparedness by creating a Disaster Recovery Plan detailing software needed to rebuild the production servers offsite.(2) Reduced time spent by the Unix Support team locating software by creating a software inventory depot.

Alpharetta, Georgia

Same position with the same job responsibilities as those listed in the AT&T description below. My position moved to IBM in June 1999.

Alpharetta, Georgia

Created pseudo code, C code, test plans, and deployment procedures for several development projects for AT&T’s T1 network. Installed hardware, installed operating systems, and configured vendor products and databases for application releases.(1) Served as release leader for five of eight releases.(2) Supported my team members as the team Subject Matter.

Bachelor'S Of Science, Management

Activities and Societies: Lee worked in the Ivan Allen College of Management as an office assistant.

High School Graduate, College Preparatory

Activities and Societies: National Honor Society, Flag Corps, Co-Editor of the Yearbook