Lee Goldstein Email & Phone Number

Palatine, IL, US

Davidson, North Carolina, US

I am an individual contributor focused account management for MSC's highest volume accounts. I am located at large strategic account(s) supporting all of the customer needs. My focus is providing excellent service to drive long-term customer satisfaction. Responsibilities include assisting our customers with procurement and order placement and managing our.

Downers Grove, IL, US

• Managed Solution and Team Lead, daily production, quality assurance, and deliverable integrity for AutonomyWorks.
• Provided outsourced client deliverables in Ad Ops, Ad Trafficking, Campaign Management, and robotic process automation.
• Utilized industry leading Demand Side Platforms like TTD, Xandr, and DV360 for diverse segments.
• Supported autistic adults seeking independent lives in a mission-based organization.

Providing consulting services in Sales Enablement, Sales Operations, Service Delivery and CRM Management.Specializing in organizational transformation in the midst of dramatic marketplace shifts.Specializing in B2B product and service offerings for connectivity and IT managed services and B2B service delivery best practices.Specializing in data integrity.

Philadelphia, PA, US

• Launched and streamlined sales and connect operations for small business and mid-market business customer space for the Greater Chicago Region. Integrated business services vision in sales operations to create a highly.
• Launched Salesforce CRM for Comcast Business for Mid-Market and SMB Segments, facilitating B2B revenue growth from $60M to $875M.
• Successfully converted 23 customers with poor experiences into referenceable clients via focused B2B Customer Stewardship.
• Provided behind the scenes Account Management functionality for the Comcast Business Account Managers, growing existing base revenue over 35%.
• As a PROSCI ADKAR certified Organizational Change Manager (OCM), I have executed four far-reaching organizational transformations, including organizational creation, expansion & contraction.
• Since 2016, drove Customer Experience improvement programs to increase (Net Promoter Score) NPS by 72 points over a six-year period.

• Architected and maintained network infrastructure to meet the highest level of reliability. Delivered new products and features on CIMCO’s Hosted VOIP and data network platforms. Provided support on infrastructure and.
• Established CIMCO’s Data and Voice network infrastructure including Cisco Core 10k Routers, Broadsoft Feature Server, ACME SBC’s, Lucent 5ESS, and facility transport.
• Operated two large data centers (427 S LaSalle and 601 W Polk), one of which was at capacity exhaustion and required $3.5M in immediate remediation investment.
• Executed customer notification process for planned network disruptions, improving customer service availability by 100%.
• Post Comcast acquisition, successfully drove the migration of over 1400 CIMCO SMB customers to the Comcast platform, all while doing “no harm” to the customer experience.
• Provided Project Management Office (PMO) for infrastructure deployment by collaborating with customers to meet, or exceed, requirements.

Grimes, Iowa, US

Led customer engagements for network engineering division. Directed a team of 15 in the design and implementation of terrestrial backhaul networks for multiple wireless clients (Cricket & Sprint). Both projects involved over 400 network facilities that required engineering and implementation activity.I developed cost optimized topological designs and.

Bellevue, WA, US

• Project deployment executive in Albuquerque, El Paso, Des Moines, Chicago/Elgin and Milwaukee, running development and operations organizations that numbered greater than 200 individuals and creating more than 500.
• Led operating cost reduction initiatives, saving total of $100M.
• Directed over 200 infrastructure projects, maintaining CAPEX budget to actual variances as low as.8% on $49M plan.

Bsee, Electrical, Electronics And Communications Engineering

Master Of Business Administration - Mba, Finance, General