Lee Goldstein Email and Phone Number
Hello, I’m Lee Goldstein!I am an innovative engineering and operations leader with experience starting and expanding businesses. For existing technology companies, I have optimized team performance, generated record-setting revenue, and maintained high efficiency through cost containment. I have a successful track record of building exceptional teams dedicated to ensuring customer satisfaction while delivering outstanding business results. I am a strategic business leader and trusted partner to clients with an acuity for understanding customer pain points. I have decades of experience delivering technology solutions utilizing cutting edge strategies. I am a successful coach and mentor to hundreds of leaders, employees, and youth.• Lead and optimized the service delivery organization of an Inc 5000, mission based digital marketing operations outsourcer. Clients included industry leading digital media agencies, AI enablement firms and advertisers.• At Comcast Business, I created, grew, and evolved a B2B Sales enablement platform that resulted in 14X revenue growth over a twelve-year period. I developed and implemented initiatives to improve customer satisfaction scores over 70 net promoter score points in the most recent six-year period. I improved employee satisfaction scores over 100 points in the most recent three-year period by directly involving the frontline team members.• At CIMCO Communications, I lead a core network transformation project to increase network availability to greater than 99.99%, partnering with vendors Cisco, ACME, Broadsoft, and Lucent.• At T-Mobile and CIC, I was the executive project leader in the buildout of greenfield wireless networks in seven markets, managing capital budgets in excess of $70M, operational budgets in excess of $150M, and never exceeding 0.7% variance to budget.CORE COMPETENCIESDigital Marketing Operations | Ad Ops | Business Process Outsourcing | Robotic Process Automation Enablement | AI Enablement | B2B Service Delivery | Account Management | Organizational Change Management | Customer Stewardship | Sales Process | Project Management | Customer & Employee Experience Improvement Initiatives (Net Promoter Score) | Sales Enablement | Collaboration | Self Starter | Problem Solver | Data Center Creation and Operation | Network Engineering, Construction and Operations | CAPEX Project Evaluation & Execution | Scrum |
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In-Plant Solution SpecialistMsc Industrial Supply Co. Dec 2024 - PresentDavidson, North Carolina, UsI am an individual contributor focused account management for MSC's highest volume accounts. I am located at large strategic account(s) supporting all of the customer needs. My focus is providing excellent service to drive long-term customer satisfaction. Responsibilities include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions to drive the MSC value with these customers.
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Director Of Team Operations And Client DeliveryAutonomyworks Jan 2024 - Oct 2024Downers Grove, Il, Us• Managed Solution and Team Lead, daily production, quality assurance, and deliverable integrity for AutonomyWorks.• Provided outsourced client deliverables in Ad Ops, Ad Trafficking, Campaign Management, and robotic process automation.• Utilized industry leading Demand Side Platforms like TTD, Xandr, and DV360 for diverse segments.• Supported autistic adults seeking independent lives in a mission-based organization. -
Independent Technology ConsultantLg Connect Resources Jan 2023 - Jan 2024Providing consulting services in Sales Enablement, Sales Operations, Service Delivery and CRM Management.Specializing in organizational transformation in the midst of dramatic marketplace shifts.Specializing in B2B product and service offerings for connectivity and IT managed services and B2B service delivery best practices.Specializing in data integrity programs for transport operations.Specializing in Field Engineering and Operations, including Transport (Interconnect and Backhaul) Construction and Full Lifecycle Tower Facilities Site Development.Newly minted cloud practitioner in AWS and Azure.
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Senior Director, Business Services Sales Operations And SupportComcast Business Dec 2010 - Aug 2022Philadelphia, Pa, UsLaunched and streamlined sales and connect operations for small business and mid-market business customer space for the Greater Chicago Region. Integrated business services vision in sales operations to create a highly scalable sales organization. Organizational size grew from four to fifty full-time employees, and leaders, over an eleven-year span.• Launched Salesforce CRM for Comcast Business for Mid-Market and SMB Segments, facilitating B2B revenue growth from $60M to $875M.• Successfully converted 23 customers with poor experiences into referenceable clients via focused B2B Customer Stewardship.• Provided behind the scenes Account Management functionality for the Comcast Business Account Managers, growing existing base revenue over 35%. • As a PROSCI ADKAR certified Organizational Change Manager (OCM), I have executed four far-reaching organizational transformations, including organizational creation, expansion & contraction.• Since 2016, drove Customer Experience improvement programs to increase (Net Promoter Score) NPS by 72 points over a six-year period.• Evolved Salesforce over a eleven-year period into a Support Case Management Platform. Case management volume grew from zero to over 6,000 cases annually. Introduced far reaching Salesforce automation in the case creation domain. • Served as the commercial service delivery oversight executive to technical operations, construction, and engineering organizations. Utilizing trustful partnerships built over many years, we collectively managed customer escalations for both service delivery and service reliability for over eleven years. -
Vice President, Network Engineering And OperationsCimco - A Division Of Comcast Business Services Jan 2009 - Jan 2011Architected and maintained network infrastructure to meet the highest level of reliability. Delivered new products and features on CIMCO’s Hosted VOIP and data network platforms. Provided support on infrastructure and next generation switching and routing platforms. • Established CIMCO’s Data and Voice network infrastructure including Cisco Core 10k Routers, Broadsoft Feature Server, ACME SBC’s, Lucent 5ESS, and facility transport. • Operated two large data centers (427 S LaSalle and 601 W Polk), one of which was at capacity exhaustion and required $3.5M in immediate remediation investment.• Executed customer notification process for planned network disruptions, improving customer service availability by 100%.• Post Comcast acquisition, successfully drove the migration of over 1400 CIMCO SMB customers to the Comcast platform, all while doing “no harm” to the customer experience.• Provided Project Management Office (PMO) for infrastructure deployment by collaborating with customers to meet, or exceed, requirements.
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Director Of Network EngineeringCommunication Infrastructure Corp. (Cic) Mar 2007 - Jan 2009Grimes, Iowa, UsLed customer engagements for network engineering division. Directed a team of 15 in the design and implementation of terrestrial backhaul networks for multiple wireless clients (Cricket & Sprint). Both projects involved over 400 network facilities that required engineering and implementation activity.I developed cost optimized topological designs and circuit designs within network resource management system. I ensured accurate submission of service inquiries and firm orders within LEC ordering portals. I contributed in executive level activities to ensure strategic and operational development of new alternate access vendor business for CIC, including business modeling, service offering development, customer and partner relationship building, and investor relations. -
General Manager Director Of Network Engineering And OperationsT-Mobile Usa Apr 1996 - Mar 2007Bellevue, Wa, UsProject deployment executive in Albuquerque, El Paso, Des Moines, Chicago/Elgin and Milwaukee, running development and operations organizations that numbered greater than 200 individuals and creating more than 500 network facility sites with six data centers.Spearheaded regional core infrastructure projects, encompassing annual capital budgets of $70M and annual operating budgets of $150M.• Led operating cost reduction initiatives, saving total of $100M.• Directed over 200 infrastructure projects, maintaining CAPEX budget to actual variances as low as .8% on $49M plan.
Lee Goldstein Education Details
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University Of Illinois Urbana-ChampaignElectronics And Communications Engineering -
The University Of DallasGeneral
Frequently Asked Questions about Lee Goldstein
What company does Lee Goldstein work for?
Lee Goldstein works for Msc Industrial Supply Co.
What is Lee Goldstein's role at the current company?
Lee Goldstein's current role is Key Contributor in Account Management.
What schools did Lee Goldstein attend?
Lee Goldstein attended University Of Illinois Urbana-Champaign, The University Of Dallas.
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