Lee Everson Email & Phone Number

Bristol, GB

Bristol, England, GB

Ownership and management for the delivery of IT services across Lounge and Cosy Club brands. Management of multiple service providers ensuring reliable and secure operation of core services. Management of technology-based initiatives and projects with a view to continuous improvement of service and enhancement of the IT strategy.

Providing subject matter expertise to medium & large scale enterprises regarding IT delivery strategies and structures.

Malmesbury, Wiltshire, GB

Mentorship of UK support teams and managers. Introduction of best practice policies & procedures to deliver a first-class service to customers. Directed a commercially focused contract and service provider review resulting in significant cost reductions. Developed a strategy to ensure a stable, compliant and secure environment to support the company’s.

Nottingham, GB

Recruited to oversee the delivery in to service of a multi-million-pound digital transformation program to uplift Boot's E-Commerce capability and review and advise on long term Service Operations model and SIAM engagement.Senior Program member ensuring that a fit for purpose and fit for service solution is rolled out. Achievements:DevOps awareness.

London, England, GB

Retained responsibilities from IT Manager - Service Delivery role post departmental restructureResponsible for leading the management assurance and strategy of IT Services & Operations delivered by multiple suppliers augmenting internal teams. Working with our IT Service partners/vendors to assure service levels and contractual obligations through.

London, England, GB

Responsible to the IT Director for the delivery of effective, efficient IT Services to business users and end customers. Management of the CapGemini outsource contract.

Cheltenham, Gloucestershire, GB

Delivered program of change (redesign of policies, procedures and effected a culture change to working practices) across development and support teams actively encouraging continual improvement. Overall accountability for development and support of bespoke applications and accompanying business infrastructure.

GB

Accountable for business as usual support service functions within a fast paced retail company. Managed teams across multi-functional/multi-location environments ensuring efficient, effective use of resources.

• Managed IT support team to deliver effective operational and technical support for the business within SLA
• Full technical and operational responsibility for IBM mid-range systems and associated infrastructure
• Responsible for the provision and regular testing of Disaster Recovery and Business Continuity plans
• Responsible for 1st and 2nd line Support for support center and distribution locations 5000+ users
• Manage contracts for central systems and provide budgetary input (CAPEX/OPEX)
• Proposed and delivered server consolidation project resulting in significant cost savings.

GB

Responsible for day-to-day technical support for I.T. Infrastructure across multiple sites.Similar role to above.

• Full technical responsibility for all IBM AS/400 & iSeries Servers
• Design and configuration of powerVM logical partitions.
• Key technical contact for configuration of hardware and system design.
• Manage migration from UNIX systems to IBM eServers for Central Distribution operation.
• Project managed and delivered several central system upgrades with no operational impact.
• Perform regular performance and capacity optimisation of servers

Responsible for the day to day operations of all back office and desktop systems. Provide support and training to new users.

Bse (Hons) Engineering

Hnd Business Finance (Marketing)