Lee Fatone Email & Phone Number

Los Angeles, California, United States

Greater Los Angeles Area

• Implement cost-effective software solutions for managing technical support inquiries
• Establish and maintain Community team KPIs and SLAs
• Effectively manage a distributed team of contractors and full time Community staff
• Collaborate with Product, Engineering, and QA teams to prioritize and escalate critical bugs, key feedback, and feature requests
• Collaborate with Product and Design teams to develop user growth, retention, and engagement strategies

• Prioritize and align Community team projects and goals with company KPIs
• Create and maintain user-facing Help Center and support documentation
• Track and report key community and support metrics and KPIs
• Escalate feedback and bug reports to Product and Engineering teams
• Facilitate digital and in-person activations with Marketing and Operations

Greater Los Angeles Area

• Design and implement bug report, triage, and escalation procedures
• Interview, onboard, and train new hires (local and overseas)
• Write and maintain internal facing documentation utilized in trainings
• Respond to tech support and customer care queries for MomentFeed clients

• Respond to tech support and customer care queries for the Flipagram community
• Escalate feedback and bug reports to Product and Engineering teams
• Create and maintain user-facing Help Center and support documentation
• Manage the operational relationship with Flipagram's overseas moderation provider
• Recruit, hire, and manage team members for our internal content moderation team
• Track and report key community and support metrics and KPIs

Greater Los Angeles Area

• Categorize, curate, and feature posts on the GOOD.is community site
• Surface the best posts on GOOD.is for social sharing and pitch to Social Editor
• Remove spam and abusive posts from the GOOD.is community site
• Assist in tracking and reporting community KPIs
• Answer tech support and customer care queries for GOOD.is community members
• Provide user feedback and bug reports to Product and Development teams

Greater Los Angeles Area

• Produced and maintained support documentation for My LA2050 Challenge participants
• Answered tech support and customer care queries from My LA2050 Challenge participants
• Served as the face of the GOOD.is community to My LA2050 Challenge participants
• Assisted with marketing and email campaigns, as well as social promotion for the challenge
• Assisted with planning and managing related meetings and events

Culver City

• Developed and implemented age appropriate art lessons and units
• Utilized a variety of instructional strategies in urban k-5 schools throughout Los Angeles
• Worked with a range of students in ethnically and socioeconomically diverse settings

Greenwich, CT

• Created and implemented a dynamic early childhood curriculum
• Supervised and coached volunteers and college interns
• Worked extensively with English language learners and students with special needs

San Francisco, CA / Boston, MA

• Designed new community programs and organized events and fundraisers
• Recruited and managed new hires and volunteers
• Communicated with customers via forums, blogs, telephone, e-mail, and social media
• Developed, trained, and managed the Community Outreach program and team
• Responsible for weekly and monthly metric reporting and analysis

Master Of Arts (Ma), Art Education, 4.0

Bachelor Of Fine Arts (B.F.A.), Animation And Visual Effects