Lee Franklin Email & Phone Number

Livermore, Ca

• Provide on-site repair service to Lawrence Livermore National Laboratory for all their Dell workstations, laptops, servers and tablets.• Troubleshoot systems and work with customers to determine needed hardware replacement parts.• Break down systems, remove malfunctioning hardware, and install new parts.• Perform all repairs with the utmost concern for customer privacy, and down time to the user.

San Francisco Bay Area

• Built, configured, and deployed VMs, providing general troubleshooting in VMware environment.• Installed and configured Windows Server operating systems in enterprise environment and provided network administration support, including creating accounts, configuring, and general maintenance in Active Directory. • Expedited resolutions and minimized downtime by allowing HP to view hardware issues and accelerate shipping of parts through staging lab and production HP Insight Remote Support implementation.• Served as facsimile environment (RightFax) subject matter expert for 6 months prior to full migration from Pleasanton, California to corporate location, facilitating smooth transition without downtime.• Minimized cost and time of managing 2 facsimile system environments (licenses, manpower) through decommissioning of all RightFax-associated data center servers outside of corporate location.• Maintained staging lab hardware, preventing downtime and potential security risks by consistently upgrading and updating firmware and ensuring antivirus compliance on production and lab servers.• Provided on-call weekly rotation for weekend and off hours production support.

San Francisco Bay Area

• Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals, or coordinated with vendors for contract or warranty repair work.• Optimized new hire deployment process, allowing new employees to work on day 1 and exceeding SLA expectations for deploying new hire machines.• Saved 20% in inventory cost by reducing excessive inventory with more frequent IT asset inventory and ordering process oversight.• Troubleshot and restored service to terminal service clients, PCs, and notebooks with authorized access to network.• Ensured users data was completely backed up and confirmed data and non-standard application were successfully migrated post refresh as key player for multiple hardware / software refresh projects.• Performed network administrative functions, such as setting up network user accounts / permissions and resetting passwords via Active Directory.• Supported and configured wireless technology / components as it related to customer connectivity.

Fremont, Ca

Fremont, Ca