Lee Franklin Email & Phone Number

Livermore, CA

• Provide on-site repair service to Lawrence Livermore National Laboratory for all their Dell workstations, laptops, servers and tablets.
• Troubleshoot systems and work with customers to determine needed hardware replacement parts.
• Break down systems, remove malfunctioning hardware, and install new parts.
• Perform all repairs with the utmost concern for customer privacy, and down time to the user.

San Francisco Bay Area

• Built, configured, and deployed VMs, providing general troubleshooting in VMware environment.
• Installed and configured Windows Server operating systems in enterprise environment and provided network administration support, including creating accounts, configuring, and general maintenance in Active Directory.
• Expedited resolutions and minimized downtime by allowing HP to view hardware issues and accelerate shipping of parts through staging lab and production HP Insight Remote Support implementation.
• Served as facsimile environment (RightFax) subject matter expert for 6 months prior to full migration from Pleasanton, California to corporate location, facilitating smooth transition without downtime.
• Minimized cost and time of managing 2 facsimile system environments (licenses, manpower) through decommissioning of all RightFax-associated data center servers outside of corporate location.
• Maintained staging lab hardware, preventing downtime and potential security risks by consistently upgrading and updating firmware and ensuring antivirus compliance on production and lab servers.

San Francisco Bay Area

• Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals, or coordinated with vendors for contract or warranty repair work.
• Optimized new hire deployment process, allowing new employees to work on day 1 and exceeding SLA expectations for deploying new hire machines.
• Saved 20% in inventory cost by reducing excessive inventory with more frequent IT asset inventory and ordering process oversight.
• Troubleshot and restored service to terminal service clients, PCs, and notebooks with authorized access to network.
• Ensured users data was completely backed up and confirmed data and non-standard application were successfully migrated post refresh as key player for multiple hardware / software refresh projects.
• Performed network administrative functions, such as setting up network user accounts / permissions and resetting passwords via Active Directory.

Fremont, CA

Fremont, CA