• Steering client success strategies at NextPax Inc.• Fostering strong client relationships• Implementing innovative solutions to enhance client satisfaction• Driving team collaboration to ensure client success• Developing & Implementing company "Customer Success Playbook"

• Spearheaded sales team to surpass revenue objectives• Boosted market share through innovative sales strategies• Managed & maintained top key accounts for North America• Fortified key client relationships to enhance revenue• Identified growth opportunities via market analysis• Analyzed market trends to position NextPax Inc. as a leader in channel management, enhancing client portfolio.• Achieved significant revenue growth by focusing on strategic sales initiatives.• Led customer success team to surpass sales targets through strategic client engagement.• Trained account management and support teams on content APIs and how to resolve most issues.• Hired, trained, and mentored top customer service agents and front-end staff.• Lead company in sales & new partner acquisition for last five quarters

Promoted by the President and Owner to direct overall business operations of the company (150+ units) including Reservation Call Center, Front Desk and Marketing Departments.

Direct all marketing strategies for Mandoki Hospitality, Inc. and Mandoki Realty. Oversee public relations, product marketing, marketing communications, promotional events, company web site, advertising, and sales team support. Report to President & CEO. Designed and Implemented special events: conceived and executed a plan to establish in-house ad agency. Updated and redesigned company contracts and reports. Managed press coverage, and special promotional activities.

Promoted to position. Led marketing strategy for state’s 3rd largest vacation rental provider. Designed and implemented marketing plans, including budget creation, internet marketing, public relations, traditional media placement, and social media marketing in coordination with Marketing Director. Maintained the website of the company by regularly posting updates and generating content. Strategically developed and maintained valuable business partnerships and industry relationships.

Email inquiry responses, golf packages, making vacation reservations

Sold advertising services to businesses within the territory. Research market opportunities, establish sales plans and enhance product positioning