Guan Choon Lee Email & Phone Number

Singapore

Singapore

Singapore

Singapore

VIP support for Unilever Singapore Top Management

1 Hoe Chiang Rd, Singapore 089315

 Configures, deploys, maintains, troubleshoots and supports computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Diagnoses and resolves problems associated with application software and operating systems; determines the source of problems and classifies their level, priority and nature. Creates alternative methods of completing tasks, correcting user errors and system inconsistencies to improve desktop performance and stability. Provide second level support on issues escalated from the Global Service Desk. Escalate problems to appropriate next level of support when required. General administration of Active Directory. Support user remotely via phone, email and Teamviewer. Maintains inventory of laptop, desktop, mobile devices and IT accessories. Liaise with vendor support personnel on laptop/desktop part replacement. Assist with administration of mobile devices (Airwatch). Participates in hardware and software reviews and recommends purchases. Analyzes and makes recommendations for hardware and software standardization. Creates procedures, standards, best practice configurations, settings, installation sequences and troubleshooting documentation. Contribute technical solutions to the Knowledge Base (KB). Present IT orientations for new hires. Key support for Business Support Centre.

Unilever Asia Private Limited 20 Pasir Panjang Road, Singapore 117439

 Configures, deploys, maintains, troubleshoots and supports computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Diagnoses and resolves problems associated with application software and operating systems; determines the source of problems and classifies their level, priority and nature. Creates alternative methods of completing tasks, correcting user errors and system inconsistencies to improve desktop performance and stability. Provide second level support on issues escalated from the Global Service Desk. Escalate problems to appropriate next level of support when required. General administration of Active Directory. Support user remotely via phone, email and Teamviewer. Maintains inventory of laptop, desktop, mobile devices and IT accessories. Liaise with vendor support personnel on laptop/desktop part replacement. Assist with administration of mobile devices (Airwatch). Responsible for ensuring server backup is completed successfully. Participates in hardware and software reviews and recommends purchases. Analyzes and makes recommendations for hardware and software standardization. Creates procedures, standards, best practice configurations, settings, installation sequences and troubleshooting documentation. Contribute technical solutions to the Knowledge Base (KB). Present IT orientations for new hires. Supporting VIP users. Provide Blackberry support. Key support for Business Support Centre.

Far East Organization (Hp Commercial Project)

 Support users on win32 desktop and applications. Consult user on new hardware and software purchases. Support local network infrastructure. Liaise with hardware and software vendors. Provide step by step information to users on specific application. Support peripheral devices eg. smart phones, blackberry, Multifunction printers.

508 Chai Chee Lane Singapore 469032

 Troubleshoot equipment. Perform preventive maintenance on the equipment. Assist Engineer in planning daily manpower distribution. Responsible for loading new software and systems on existing equipment. Responsible for performing troubleshooting activities prior to the implementation of new software or equipment parts. Responsible for training new technician.

60, Woodlands Industrial Park D Street 2 Singapore 738406

 Runs Production. Perform daily setup on the machines. Input measurement results into the PROMIS system. Track lots and status using the PROMIS system. Ensure production lots are running correctly. Highlight problems to Manufacturing Engineer. Ensure meet target at the end of the shift.

F53,(Lot 1) First Floor, Kinta City Shopping Centre, Ipoh, Perak

 Personal desktop maintenance for both hardware and software. Provide advice and information for customer on hardware and software issue. Desktop system troubleshooting and system backup. Networking system implementation (LAN, Wireless LAN) Networking troubleshooting (routers, cabling, switch) Provide IT support and service. Train new technical staff. Listening to customer requirements and presenting appropriately to make a sale

1, Tampines Industrial Avenue 5 Singapore 528830

 Run Production. Perform daily setup on the machines. Perform daily checks on machine pumps. (Sub Fab) Assist technician in Preventive Maintenances.  Ensure production lots are running correctly. Highlight problems to technician. Ensure meet target at the end of the shift.