Lee Hedrick Email & Phone Number

Tuscaloosa, Al, Us

Tuscaloosa, Al, Us

Birmingham, Alabama, United States

Birmingham, Alabama, United States

* Supported product launches by providing in-person & virtual training for end users.* Developed and delivered comprehensive software training programs for diverse audiences, including beginners and experienced users.* Developed interactive eLearning modules utilizing authoring software such as TalentLMS.* Assisted customers with troubleshooting problems associated with various programs used in their work environment.

Birmingham, Alabama, United States

* Utilized various instructional methods such as lectures, hands-on exercises, demonstrations, and simulations to enhance user knowledge of software products.* Facilitated group discussions among clients to promote the adoption of software tools.* Led virtual classes via web conferencing tools such as Zoom or Teams when necessary.* Maintained accurate records of all training activities, including attendance, evaluations, and assessments.

Pelham, Alabama

* Managed the operations of a large team, overseeing daily activities and long-term projects.* Evaluated existing systems and technologies regularly to ensure they were up-to-date with current best practices.* Established operational policies, procedures, standards, and objectives in alignment with organizational goals.* Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.

Pelham, Alabama

* Mentored trainer team on how best to deliver instruction in an engaging manner that encourages active participation from learners.* Developed and maintained training materials, including user guides, quick-reference cards, and job aids.* Developed and implemented quality assurance processes to ensure compliance with client requirements.* Created detailed reports summarizing quality assurance trends and recommending solutions.