Chief Officer (Customer Access And Welfare)
CurrentResponsible for the Council's Customer Access and Welfare and Benefits functions. With responsibility for a range of council service areas delivered by over 950 FTEs, with a net controllable budget of circa £20million. Accountable for the Council's principle access channels of telephone (through the council's contact centre), face to face (through a range of One Stop Centre's, Community Hubs and the Library and Information Service), and digital access (through the council's Website). Also accountable for the delivery of the Council's response to Welfare Reform and tackling poverty and inequality in the city. Principally delivered through leadership of the council's Council Tax and Benefits Service, the corporate Financial Inclusion Team and the council's Welfare Rights Team.