Lee Hileman Email & Phone Number

Houston, TX, US

Shenandoah, Texas, United States

Working with various business units to progress and prioritize IT initiatives utilizing Agile software development methodology. Creating and supporting intake processes to streamline enhancement projects across multiple IT systems.

Shenandoah, Texas, United States

Working as a BSA, I gathered and wrote requirements documentation, created systems testing plans, coordinated user acceptance testing, and worked directly with developers to design solutions for various business units. During this time, I worked primarily on a new Boarding API that was to be used to integrate various front-end input systems and partners to.

Houston, Texas Area

• Managed IT and business operation enhancement projects using both waterfall and agile methodologies
• Managed new vendor relationships
• Integrated new value-added service products
• Directed portfolio conversion projects

Houston, Texas Area

• Performed business analysis and requirements gathering for operations enhancement projects
• Tasked as a business SME in product integrations and internal procedure creation
• Created external-facing marketing and email advertisement campaigns for new products
• Organized and designed user-acceptance testing scenarios

The Woodlands, Texas

• Designed and implemented CRM functionality for several departments including underwriting and auxiliary services to increase operational efficiency and accuracy
• Built and designed reporting tools to measure application growth, tracking and resolution of issues
• Built meaningful, lasting relationships with all of my assigned clients and agents
• Managed extensive, high-volume account portfolios, and worked to promote portfolio growth

The Woodlands, Texas

• Built and managed the CRM program for Customer Relationship Management to further enhance efficiency and service level to agent offices
• Built strong and meaningful relationships with all groups and offices
• Assisted with support, boarding, and maintenance of new merchant accounts and existing account portfolios
• Created custom reports and reporting tools to further analyze portfolios for agent offices to increase profitability

The Woodlands, Texas

• Assisted with support and troubleshooting credit card terminals and point of sale software
• Developed technical troubleshooting plans and step by step instructions for installing new products and software
• Assisted merchants with integration of sale software into website shopping carts