Lee P. Email & Phone Number

Singapore

• Collaborate with stakeholders to update and maintain the ticketing system in alignment with functional and business requirements.
• Deliver exceptional telephone, email, and field support to internal customers and colleagues, ensuring adherence to Vantage’s SLA. Efficiently log, prioritize, and action calls via the IT ticket system.
• Identify trends and escalate issues to global team members, while proactively seeking opportunities for process improvement.
• Translate common escalated issues into employee self-service guides and platforms. Contribute to the development of Service Desk procedures and knowledge base articles.
• Undertake project work assigned by management, providing regular reports and communicating any issues promptly.
• Install, maintain, and decommission computer hardware, software, and peripherals in accordance with established procedures and standards. Maintain relevant documentation.

Singapore

• Act as the first point of contact for minor\major technical issues for local and APAC region.
• Work closely with Global IT Team to support APAC projects initiatives and fault resolutions.
• IT OPEX\CAPEX budgeting, HW\SW sourcing, procurement, migration and installation.
• Provide oversight in contracts and end-of-line status of HW\SW or services and trigger renewal if necessary.
• Coordinator for IT infra projects for offices, warehouse set up, relocation, expansion and decommission.
• Collaborate with IT security team to support physical security infrastructure and cybersecurity.

• Provide technical support to private hospital and government healthcare IT vendors.
• Hospital SAP, pharmacy, HR systems and in-house application support.
• Administrate AD, MS Exchange 2007 server, WSUS, VMware server.
• Managed network equipment to ensure high network availability.
• Evaluate, proposed and migrate antispam system to Symantec antispam cloud service.
• Successfully implemented VMware server for in-house online work request application system.

• Provide technical support for Singapore and SEA offices.
• Exchange server 2003 migration, upgrading, backup and restore.
• Successfully implemented automated task using scripting for FTP.
• Successfully implemented HP server and MSA San storage.
• Managed MS Exchange 2003, WSUS, Sharepoint server.
• IT Asset management.

• Provide L1, L2 support onsite or remote to all user levels to company.
• Respond to cases logged by service desk and automated ticketing system.
• Ensure correct and timely follow up of all incidents and request in line with SLA.
• Assist IT infra team in operational work.

Bsc Information And Communication Technology, It

Diploma In Information Technology