Lee P. Email & Phone Number

Singapore

• Collaborate with stakeholders to update and maintain the ticketing system in alignment with functional and business requirements.• Deliver exceptional telephone, email, and field support to internal customers and colleagues, ensuring adherence to Vantage’s SLA. Efficiently log, prioritize, and action calls via the IT ticket system.• Identify trends and escalate issues to global team members, while proactively seeking opportunities for process improvement.• Translate common escalated issues into employee self-service guides and platforms. Contribute to the development of Service Desk procedures and knowledge base articles.• Undertake project work assigned by management, providing regular reports and communicating any issues promptly.• Install, maintain, and decommission computer hardware, software, and peripherals in accordance with established procedures and standards. Maintain relevant documentation.• Maintain frequent contact with employees at all levels and external vendors. Act as an escalation point for 1st and 2nd line support, bridging internal customers and the Global IT department.• Assist in maintaining IT assets provisioning, decommissioning, and disposal in line with global standards.• Collaborate with external vendors to diagnose, troubleshoot, and resolve technical issues with software and hardware.• Provide support for all Site IT equipment within local and regional offices, coordinating with global support when necessary.• Provide orientation and guidance to users on new software, collaboration tools, and computer equipment as per global processes.• Escalate unresolved daily issues to appropriate teams and assist in basic technical issue diagnosis and troubleshooting.

Singapore

• Act as the first point of contact for minor\major technical issues for local and APAC region. • Work closely with Global IT Team to support APAC projects initiatives and fault resolutions.• IT OPEX\CAPEX budgeting, HW\SW sourcing, procurement, migration and installation.• Provide oversight in contracts and end-of-line status of HW\SW or services and trigger renewal if necessary.• Coordinator for IT infra projects for offices, warehouse set up, relocation, expansion and decommission.• Collaborate with IT security team to support physical security infrastructure and cybersecurity.• Manage IT asset reconciliation and asset disposal agreements.• Work with vendors in the provision of services and products.• Provide AV support, local on site, mobile and remote support using collaboration tools.• Create\Update operational procedural documentation as needed to reflect new or modified procedures.

• Provide technical support to private hospital and government healthcare IT vendors.• Hospital SAP, pharmacy, HR systems and in-house application support.• Administrate AD, MS Exchange 2007 server, WSUS, VMware server.• Managed network equipment to ensure high network availability.• Evaluate, proposed and migrate antispam system to Symantec antispam cloud service.• Successfully implemented VMware server for in-house online work request application system.• Successfully upgraded existing firewall to Fortinet.• Implemented IP camera system for surveillance within hospital compound.• Managed subscriptions and support of mobile devices.• Hardware and software sourcing, procurement and set up.

• Provide technical support for Singapore and SEA offices.• Exchange server 2003 migration, upgrading, backup and restore.• Successfully implemented automated task using scripting for FTP.• Successfully implemented HP server and MSA San storage.• Managed MS Exchange 2003, WSUS, Sharepoint server.• IT Asset management.

• Provide L1, L2 support onsite or remote to all user levels to company.• Respond to cases logged by service desk and automated ticketing system.• Ensure correct and timely follow up of all incidents and request in line with SLA.• Assist IT infra team in operational work.

Bsc Information And Communication Technology, It

Diploma In Information Technology