Lee Hyatt Email & Phone Number

Raleigh, NC, US

Durham, NC

I am writing and editing new desktop procedures, job aids, and other documents to enable Sales and Marketing employees and external producers to effectively incorporate new processes and procedures into their jobs.

RTP, NC

I wrote and updated Quality Plans, Business Requirements, Systems Requirement and testing documents for the Global SAP, Call Single Number, and Service Gateway projects following iQMS guidelines. I also wrote Disaster Recovery LINs (Local Instructions) for the A&PI project.

Durham, NC

Transitioned from CIBER, Inc. as a technical writer at GSK to consultant with EMC at GSK. Continued writing LINs for the GSAP Project, incorporating EMC storage technology (VMAX and RMAN).

RTP, NC

I was assigned as a consultant and technical writer to GlaxoSmithKline, where I developed and maintained Local Instruction documents (LINs) for the ERP Hosting and Global SAP projects.

• Created on-call user guides for engineers to follow when providing support for Avaya IP phones and servers, voice-mail, Witness monitoring, and other applications.
• Interviewed subject-matter experts and researched Internet information to create standards documents for dial plans, voice-mail configuration, telephony standards, call-center setup, vector creation, and other topics.
• Created a document-naming standard for procedures, standards, and user guides that improved the users’… Show more
• Created a document-naming standard for procedures, standards, and user guides that improved the users’ ability to locate documents on SharePoint. Show less

• Record minutes including discussion/decision points and action items during meetings. Publish action items, issues, and minutes to the project team SharePoint web site.
• Created Excel spreadsheets to allow project manager track and manage migration requirements for each of 60-plus business areas.
• Made real-time updates to “as-is” and “to-be” use cases and business rules documents during meetings with business organizations.
• Contact owners of action items and issues and update… Show more
• Contact owners of action items and issues and update the status those items on the SharePoint web site.
• Facilitated daily update meetings for the FEP Migration Project. Updated and published daily list of action items for all team members.

Technical writer for the ERP Hosting/MERPS project. Wrote Local Instructions and other documents

I wrote and edited system design documents and developed some online training materials for the PCCI Workforce Management project.

I designed, developed, and maintained self-paced instructional programs for customer-service employees and auto mechanics. I also taught leadership, selling, and effective writing courses to employees in the Customer and Operating Services Group.