William Isom Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas

San Antonio, Texas Area

Responsible for learning and development activities for all employees. Develops strategies and designs for organizational development, talent and performance management, employee engagement and change management functions. Manage learning initiatives around a continuous cycle of needs analysis, design, project management, delivery, and evaluation. Lead culture change through processes that support organizational learning including the continual enhancement of performance evaluation process.Partners to understand the learning needs of various business groups and create solutions which encourage professional and personal development.Design employee development courses/programs to increase employee engagement and commitment.Conduct research on varying HR talent development and management topics to stay abreast of emerging trends and best practices.Research and recommend data measurement techniques to ensure the success of development programs and areas for improvement.Work collaboratively with SAWS management and Talent Development software consultants to drive the performance management strategic plan, including the planning, design, communication, and maintenance of the performance evaluation process.Manage course registration process and recruit students as needed.Input and maintain training records. Monitors and prepares reports of certifications and/or required training.Coordinate vendor training events, obtaining vendors, scheduling classes, reserving and coordinating setup of classrooms, and notifying employees.Monitor, follow-up, and generate reports on program/project completion and license usage.

New Braunfels, Tx

Take charge Manager of Customer Onboarding/Implementation and Training supporting the VP of Operations, Technical Support, Onboarding/Implementation and Sales. Managed time allocation for VP of Operations and customers by meticulously coordinating meetings, events, reporting, and statistics. Utilized expertise and sound judgment in handling competing priorities.• Created and implemented company milestone of Synchronous distance learning events.• Liaised with and formed effective relationships with clients, business partners, and executive team to facilitate business transactions with ease. • Created 10 policies and procedures focused on customer implementation/onboarding improving efficiency and customer satisfaction.• Creatively and effectively redesigned existing lecture based training modules supporting learner engagement and interaction.• Effectively identified knowledge deficits and designed nearly 35 additional training modules and supporting collateral

San Antonio, Texas Area

Training Consultant supporting all business groups within the Customer Service department supporting the VP of Customer Service, Call Center, Customer Payment Centers, Collections, Storm Water, Billing, and Field Operations. Liaised with and facilitated complex business meetings with senior management to identify knowledge, skill, and performance deficits and implemented experiential learning and hands-on simulations encouraging professional and personal development.• Designed and implemented classroom simulated scenarios and call-type troubleshooting process flow tool increasing accuracy while reducing AHT.• Designed and implemented training documentation standards for the Customer Service division.• Reduced agent ramp time to production by 38% by designing and implementing performance coaching training for managers and supervisors.• Facilitated instructor-led, on-the-job, and workshop learning events.

San Antonio, Texas Area

Coordinated joint projects and initiatives. Modified and designed interactive experiential learning events, instructional material and evaluations based on process specifications and production observations. Facilitated technical, functional, and soft skill training for new and existing employees, including management and leadership training.• Developed collaborative relationship with business partners to effectively manage and identify training improvement opportunities.• Used instructional design and experiential learning methodologies to design interactive experiential learning to meet or exceed organizational objectives.• Facilitated nearly 175 interactive learning events for all Level 1 and Level 2 support curricula.• Successfully increased trainee performance and accuracy by over 25% through implementation of performance coaching and mentoring.• Supervised trainees during transition to production and made final recommendation based on ability to achieve performance goals.

New Braunfels, Tx

• Developed/Implemented/Trained certified technical training courses for internal/external customers on the use of proprietary software application.• Analyzed departmental processes and procedures for the creation of the support website and SharePoint site for core customers and internal employees.• Researched and implemented web based training best practices and performed needs analysis studies to determine training needs within the organization. • Organized and developed training manuals, online reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials for both internal and external customers. • Selected and developed teaching aids such as training handbooks, demonstration models, multimedia visual aids, and reference works. • Composed correspondence with clients to provide training support initiatives and problem resolution escalation. • Performed Quality Assurance testing and validation. • Performed on-site installation and consulting serving as the organization liaison to ensure the Customer’s needs were met to their satisfaction.

Tucson And Phoenix Arizona

Recruited, trained and conducted monthly and annual reviews for multiple employees.Oversaw daily, weekly and monthly operations of organization.Inventory control, merchandising and financial reconciliation of onsite location.Created and implemented instructional strategies for supervising management on loss prevention and shrink control.

Certification, Certified Corporate Trainer

Achieved Certified Corporate Training (CCT) designation. This program is designed for individuals involved in managing or conducting.

Bachelor Of Science, Information Technology/Computer Forensics, 3.9

Activities and Societies: Summa Cum Laude Graduated with honors in Information Technology with a concentration in Computer Forensics..

Associate Of Arts, Business Administration, 4.0

AIU’s Associate of Arts degree in Business Administration focuses on critical thinking, communication skills, and fundamental business.