Leejay Acham Email & Phone Number

Vienna, Va, Us

Vienna, Virginia, United States

Lead the on-going evolution of SourceAmerica’s ISO-based Business Management System (BMS) to ensure continued conformance with customer, internal, and ISO 9001:2015 requirements.Collaborate with and create relationships with business unit leaders in support of the BMS; key activities include: collecting and incorporating feedback into the business systems manual; identifying, assessing and prioritizing risks; and developing and delivering BMS-related training to team membersPartner with and manage a team of internal auditors in the development and execution of an Annual Internal Audit ProgramMonitor and maintain key operational performance data to ensure the on-going effectiveness of the BMSFacilitate management review meetings and support action item follow-upsCreate the necessary documentation to support the Business Management SystemManage Corrective Action Request Process; lead problem solving teams in root cause analysis investigation and make recommendations for risk reducing measures based on trends in audit findingsCommunicate and represent SourceAmerica’s BMS in a clear and concise manner

Vienna, Virginia, United States

Support and advise CEO and COO on key enterprise-wide programs, projects and initiatives.

Vienna, Virginia, United States

Managed team of twelve Quality Managers to oversee and assist 400+ non-profit agency (NPA) members with ensuring compliance on the quality-related contract requirements of their AbilityOne contractsProvided quality oversight for SourceAmerica's prime contracts, ensuring compliance by subcontractors and SourceAmerica staff with quality-related contract requirements.Supported Cooperative Agreement between SourceAmerica and the U.S. AbilityOne Commission through a matrixed organization to SourceAmerica’s Cooperative Agreement Program Management Office; activities included conducting internal inspections; developing systematic approaches to meeting and exceeding Performance Work Statement requirements; and facilitating development of appropriate documentation of processes and procedures

Vienna, Virginia, United States

Project managed key program and enterprise-wide initiatives including AbilityOne Commission’s Definition, Suitability and Process (DSP) workgroup (2014) and SourceAmerica’s Baldrige National Quality Award application (2012)Conducted internal organizational assessments to identify organizational strengths and opportunities for improvementLed the design, development and refinement of company-wide Voice of the Customer (VOC) ProgramAnalyzed and interpreted customer and employee satisfaction data and made recommendations to Senior Leadership TeamConducted customer focus groups based on Kano model and used input to develop enterprise-wide customer satisfaction surveysHired as Quality Specialist (March 2006); promoted to Senior Quality Manager (December 2006); and Director of Quality (April 2013)

Annandale, Virginia, United States

Served as facilitator for student team that participated in the Global Solutions Sustainability Challenge (a virtual exchange that paired Northern Virginia Community College with Al Quds College in Jordan) and designed to promote increased cross-cultural collaboration in creating innovative solutions to global problems facing local communities (Fall 2018)Design, deliver and update College-level courses in Hotel Front Office Operations and Human Resources Management and Training; taught Hotel Front Office Operations; Human Resources Management and Excellence in Customer Service

Bachelor Of Science - Bs, Industrial Engineering

Master'S Degree, Hotel/Motel Administration/Management