• Direct interaction via phone and email to end users in a professional manner.• Answer inbound phone calls and email requests.• Frequent use of Quickbooks/Fishbowl Manufacturing Software for many job functions.• Gathering customer requirements and recommending appropriate products.• Writing standard & custom quotes in Quickbooks/Fishbowl Manufacturing and delivering to customers.• Assisting with customer purchase order placement, credit card processing and order receipt tasks.• Review and back end processing of orders, generation of manufacture and work orders for production.• Assistance with procurement and inventory management to ensure smooth production workflow.• Active schedule management for production orders.• Assisting with prioritization and tracking of all active production orders.• Processing orders through Quickbooks/Fishbowl system and assisting with software inventory assembly builds.• BOM entry, adjustment and overall management within manufacturing software coordinated with production staff.• Facilitating customer requests for information such as sales, marketing, technical or support materials.• Creating Standard Work Instruction and related documents for operations activities.• Development of processes and procedures for inside sales and operations• Other related duties as needed.

• Control, update and document store “PIP” activity including negative on hands, cycle counts and regular store adjustments.• Research all count adjustments thoroughly using established standards before finalizing.• Perform Cycle Counts using the established calendar and timeline.• Research and work daily Negative On Hand report.• Complete the Daily Returns Audit to physically account for all merchandise returned at Point of Sale.• Correctly check-in and receive merchandise, complying with established standards as assigned.Effectively respond and interact with back office and merchandise office as required.

• Evaluated, tested and repaired returned customer owned cellular equipment and complex cellular and wifi based camera systems

Production Supervisor / Facilities Management• Planned, scheduled, directed and coordinated production operations to achieve efficient use of labor, equipment and materials.• Hired, trained, scheduled and managed up to 8 permanent and 14 temporary employees.• Prioritized, assigned and reviewed duties and work activities to meet productivity and quality goals.• Planned, organized and monitored resources.• Evaluated employee skills, identified and implemented training requirements.• Communicated goals and performance standards to employees. Coached and counseled employees towards improved performance.• Assured employee compliance with safety and quality requirements.• Created and updated Standard Work Process and employee documents.Facilities Coordinator • Coordinated, supervised teams of workers and personally performed the following – o Work cube changes and moves / Drywall repair and painting / Resolving lighting issues.o General office support including setup and tear down for special events.• Coordinated resolution of projects and issues with stake holders, building owner and outside contractors to resolve plumbing issues, roofing leaks, electrical repair and changes, external and internal maintenance.While working here I also performed in the following rolls• Video Surveillance Technician/Surveillance Support Analyst• Scheduler• Mifi Repair Technician• Production• Vendor Returns• Shipping and Inventory

• Assembled and programmed cellular modems including IP based cameras, Network Video Recorders and routers to work together as a system • Troubleshoot issues during quality control checks and returned units requiring repairs. • Created programming and quality control check processes and documents to ensure complex systems worked properly. • Packaged equipment for shipping, • Provided Tech Support for cellular and Wi-Fi based covert and overt camera systems • Trained additional staff to perform all of tasks listed above.

• Installed, updated, maintained and administered Netware and Windows operating systems. • Installed and maintained server hardware and Ethernet networking systems including routers, switches, hubs, wireless, patch panels and running and repairing cabling. • Maintained phone systems and networked printers. • Analyzed and solved software and hardware problems including MS Office from computer users of various technical training levels. • Created and maintained intranet and www.obec.com websites using DreamWeaver and other HTML editing software. • Documented operating procedures and network systems.

• Installed and maintained Netware and Windows operating systems. • Installed and maintained Ethernet networking systems including fiber optics, routers, switches, hubs, patch panels and running and repairing cabling. • Assembled computers from individual sub-assemblies and provided repair support. • Analyzed and solved software and hardware problems from computer users of various technical training levels. • Documented operating procedures and network systems.

• Performed various jobs for evening news casts including Floor Director, Teleprompter Operator, Camera Operator and Audio Operator while attending Lane Community College full-time.• Completed building maintenance activities.

• Performed maintenance and repair on various electronic, electrical and mechanical systems including analog, digital, RF systems, AC and DC power systems, and mechanical actuators, using tools, manuals, schematics, built in diagnostic equipment, and basic troubleshooting techniques. • Responsible for maintenance of over $20 million of equipment. • Squad leader in charge of training and daily work of 3 soldiers.• Unit building repair specialist for single soldier housing. Repaired minor plumbing and electrical issues.

• Operation, maintenance and repair of videotape machines, video monitors, video and audio switchers, and numerous sub systems. • Inventoried and ordered $100,000 worth of video and audio tape for KVAL-TV yearly. • Involved in wiring and equipment installation of commercial production and news control remodel. • Designed, built, and installed audio pre-selector system.