Jesse Lee Email & Phone Number

New York, New York, United States

United States

• Consult internal and external clients with technical and systematical process to optimize quality of Customer Service
• Analyze and design system processes of global systems interface
• Collaborate technical support part of projects on program development and system interface
• Support CS operations in troubleshooting system errors
• Liaise with various stakeholders and business owners to ensure deliverable meets project criteria

Port Washington, New York

• Driven strategic organizational framework, and ensure successful transition of changes
• Evaluated existing business processes and design structure / process for new product launch
• Visited oversea entities in Czech Republic and Germany to remove any obstacles, and address action plans and provide proper training for effective project transition
• Liaised with and internal and external stakeholders
• Conducted analysis reports and KPI dashboard to support Executives for making business decisions

Port Washington, New York

Seoul, Korea

• Created a PaaS business model in liquor market applying company's own ERP system
• Presented a concept of cloud computing and its application for training purpose
• Assisted exporting terminals to Vietnam

Seoul, Korea

• Conducted a business idea applied to Cloud Computing
• Built relationships between the team and foreign partners
• Presented a business model for weekly engineering seminars
• Responsible of team presentation for client meetings

Seoul, Korea

• Translated Terminal Manuals in English to export to foreign countries
• Prepared power point presentation of company orientation materials in English for foreign clients

Bachelor'S Degree, Economics

Activities and Societies: Korean Student Association

High School

Activities and Societies: Varsity boys soccer