Workflow and implementation consultancy on Disney EMEA project.• Provide training to Disney users • Steer, explain users on Disney workflow• Assist users with testing • Propose and implement configuration based on user requirements.• Go-to-person for questions from Disney key users from across all EMEA region• Analyse, test and implement a backlog of Change request using Agile methodologies

I worked as part of the project team as an analyst for the Disney EMEA region helping to upgrade the legacy Broadcast Management System from IBMS to (WhatsON).• Analyse and document business requirements.• Translate business needs into technical requirements.• Use Agile methodologies to liaise with Vendor to ensure business requirements are met.• Assist training of business users• Propose and implement configuration based on user requirements.• Daily stand-ups, using Jira to track sprints

In my role as a Business Analyst, I have worked on a variety of IBMS Content and Sales projects. Key responsibilities include: • Produce functional specifications using either UML or iteratively based user stories according to Project approach.• Facilitating customer workshops to conduct business reviews and gather requirements.• Determining and articulating business processes• Mapping business processes to the product.• Carrying out gap analysis and creating and maintaining the gap list.• Planning and documenting Data Migration.• Liaising with the development teams to determine technical solutions and estimate development requirements.• Presenting the proposed solution to clients and or user groups and manage sign-off.• Hold handover meetings with technical and QA Teams for all new development.• Assess the priority and validity of Bugs raised.• Working with PM to determine client-specific scope and release plan.• Reviewing Technical Design Documentation and Quality Assurance Test scripts.

In addition to the Service Desk Analyst role, I provide mentoring and training to newly enrolled Implementation Consultants. I also assist internal users with any queries relating to Sintec's issue ticket management system (SBM). In addition to my daily responsibilities at Sintec I have worked on numerous projects including the set up and on-site support/training of the BBC Global News File based delivery system and have also provided in house training and support following the go-live roll out of the IBMS planning grid for Discovery in their European offices.

As a member of the Service Desk team I help support Sintec Media's IBMS software for 40 post implementation broadcast clients across 6 continents. The Service desk team provide first & second line support as well as on site support when required.Key Responsibilities: • Provide clients with solutions or workarounds to resolve issues relating to IBMS• Ensure all reported issues are dealt with efficiently according to each clients specific SLA• Advise configuration of the clients system to reflect their processes• Document and test any proposed configuration changes to the clients system • Develop and maintain business relationships with clients as well as internally with Development, Project Managers etc. • Troubleshoot utilizing both the front end of IBMS and also via the database using PLSQL• When necessary deputise for Project Managers by arranging the application of Live environment DBCC bug fixes.

In Dubai I was asked to oversee and manage a team of six staff. I was directly responsible for the output of six channels. The company expanded rapidly over a short period of time and I had to ensure that I was able to adapt accordingly.Key Responsibilities: • Accurately create and manage six daily schedules• Manage a team of six schedulers including training and appraisals• Assist with set up and testing of new channels• Oversee the strategic placement of trailers ensuring channel brand values are maintained• Resolve all on air problems swiftly and accurately and remain on 24 hour call• Ensure the correct programme materials are handed to transmission prior to transmission• Liaise on a daily basis with marketing, transmission, commercial traffic, promotions, programme producers and library departments• Responsible for the correct input of all programme and interstitial information into the database• Sign off on all schedules ensuring 100% accuracy before handing to transmission.

Starting at entry level I was initially employed as a scheduler for MBC in Battersea, London. The company relocated to Dubai in March 2002 and over the next 2 years opened 6 new channels in which I had a significant role in developing.