• Assist in the evaluation, testing and recommendation of hardware, software, and network configurations• Coach others in the application of new operational support technologies• Collaborating with a client base largely consisting of retail organizations, with a focus on retail back-office systems, Point of Sale systems, and supporting network infrastructure• Execute work orders for various national companies• Execution of circuit extensions, inspection, and testing• Implementation of various Cisco Meraki equipment, to include MR33’s, MS250-48’s, and MX64’s• Implementation of Fortinet Firewall, to include configuration and troubleshooting• Implementation of network racks and cabling of patch panels• Managed server-focused hardware and software for a wide range of companies• Patching of various networking equipment with LC Fiber Optic, Cat 5,5e, and 6 cables, terminated to custom lengths• Provide completion reports and status checks of each work order• Provide hardware and software support for over 90 clients, including such companies as Panera Bread, Denny's, National Cash Register, Walmart, Meijer, Kroger, Fujitsu, Steak & Shake• Troubleshoot complex network issues daily• Utilization of EXFO MaxTester (Colt 350) DSL Tester• Environment: IBM & NCR POS; Wireshark; Mobile Device Management; IDF; MDF; Telco; Windows Server 2012

• Manager on Duty of Service Restoral/Service Response team, of up to 12 Network Engineers, supporting the Pentagon JNOSC consisting of approximately 35,000 government personnel • Assign engineers to monitor network performance and network event tools across all classifications.• Responded to any events generated by the tools and create and assign incidents related to the event, in order to resolve any performance issues• Support of the sustainment of a 4,000+ Access Point Enterprise Environment• Ensured that performance and event management tools are constantly displayed on the JSP network operations and support center (JNOSC) large displays 24 hours a day, 7 days a week.• Monitored all assigned remedy queues and ensure that tickets are being resolved within established service level agreement (SLA).• Directly managed critical incidents ensuring that they are documented properly and driving them towards resolution.• Monitor all conference bridges for critical incidents involving all GDIT ETM teams.• Monitor the Automated Call Distribution (ACD) system to ensure personnel are logged on with a proper status, and are answering customer calls• Monitor the ACD and answer customer calls• Monitor the MOD phone line and answer all incoming calls• Monitor all Authorized Service Interruptions (ASI) affecting the transport segment of the network and track any deviations from planned start and end times.• Review proposed projects to verify operational considerations are accounted for and documented• Report to the EMS team and NOC manager when EMS tools are not working as designed• Report to the NOC manager and the JNOSC battle captain on the health and status of the network• Report any critical incidents to the battle captain by sending an upchannel within thirty minutes of detecting any network outage or receiving any critical incident.• Create and distribute afternoon report.• Create and update Shift Log and NOC SharePoint site.

• Architectural design support for the Joint Service Provider (JSP) Software Defined Network (SDN) Project for the Pentagon, consisting of more than 35,000 government personnel. • Analyzed network topologies and traffic and capacity requirements. • Followed change management board procedures to plan, document, submit, present and defend solutions documented in Engineering Installation Plans (EIPs) and other various documents.• Planned network layouts and configures systems to user environments.• Provided guidance and work leadership to less-experienced network personnel.• Provided Tier 4 technical support and troubleshooting to users as required• Scheduled authorized outages to implement proposed solutions.• Supported the acquisition of hardware and software as well as subcontractor services as needed.• Environment: Aruba ClearPass; Remedy

• Configuration of Cisco Catalyst 8-Port PoE Ethernet Switches (WS-C3560-8PC-S) for section workshop• Implemented Juniper Networks WLA532 Wireless LAN Access Points throughout facility • Managed SharePoint web parts, page layout, and project workspaces• Managed user permissions and access for the organization’s SharePoint sites • Performed as a Senior Operator and System Administrator at the Battalion• Provided Tier I & II SharePoint support for 10+ Battalion S6 users, along with customer service, • troubleshooting, and incident resolution.• Provided advance support for computing and network environment, for Non-Secure Internet Protocol Router (NIPR) and Secret Internet Protocol Router Network (SIPR) systems• Proficient in the Implementation of U.S. Army WIN-T stack• Supervised the installation, operation, and maintenance of the LAN and computer systems • Trained less experienced soldiers in the installation, operation, and troubleshooting of computer systems• Trained on the planning, deployment, and migration of AD 2008/2012, to include mailbox server• failover and cluster management• Trained on the implementation of cryptographic equipment, such as Cisco ASA 5505’s• Trained on the building and maintenance of servers in an enterprise environment

• Support Battalion in acquisition and maintenance of computing assets• Troubleshoot daily end user issues with DOD assets

• Assisted with civil-military planning and support• Fostered and maintained dialogue with civilian aid agencies and civilian relief and assistance organizations• Helped plan U.S. government interagency procedures for national or regional emergencies• Supported national disaster, defense or emergency assistance and response activities

• Supported the various missions within the Defense Information Agency (DIA), consisting of more than 15,000 government personnel.• Alerted management of reoccurring problems and patterns of problems.• Assisted in the management of accounts for various networks. • Conducted remote support via Live Chat• Diagnosed, identified, isolated, and analyzed problems utilizing historical database records.• Maintained and updated records and tracking databases.• Performed remote Service Desk resolution support• Resolved technical problems and answered queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.• Routed calls to product line specialist, application, or system support specialists.• Environment: Active Directory; Outlook; Service Now

• Sustained the Defense Information Systems Agency (DISA) Wireless Network, supporting more than 2,000 government personnel• Troubleshot various wireless client issues• Conducted Aruba Technical Assistance Case Conferences• Constructed Architecture for 4th Estate Expansion• Established Continuous System Improvements• Established Standardization Documentation• Facilitated Weekly Aruba Training Sessions • Generated Daily, Monthly, and Quarterly Reports, to include: Information Assurance Reports, Infrastructure Failovers, Rogue Device Reports, and Security Analyst Reports• Maintained the physical appliances and servers with various software • Environment: AirWave; ClearPass; Mobility Controller; Mobility Master

• Supported the creation of examinations, for the top vendor-neutral examination provider, for the more than 2.2 million people that have taken them.• Created questions and simulations for certification exams• Evaluated current exam questions to maintain required level of difficulty and randomness• Environment: A+; IT Fundamentals

• Maintained the wired and wireless networks of 4 hospitals and 30 off-sites for the largest health provider within the state of Michigan.• Assessed the addition of new devices, to ensure optimum performance on the network• Designed wireless networks, with Ekahau Pro, to suit the various environmental changes and/or requests• Established and executed change controls• Generated documentation to establish standards for the wireless network.• Independently designed and implemented wireless network solutions for enterprise level clients (up to 7,000 clients)• Maintained in-depth logs of issues, requests, projects, and tasks.• Managed project that converted 14 wireless network infrastructures from Cisco to Aruba 8.x• Managed project that converted 12 wired networks from a DMVPN to a Checkpoint Firewall• Managed project to establish Hostname Based Printing for up to 5,000 users• Performed a multitude of AP on a Stick and Standard Wireless Site Surveys • Performed an array of hardware and software installations, configurations and updates as needed• Performed changes and maintenance within the DNS and DHCP servers• Presented educational emails to non-IT employees, to increase their technological knowledgebase• Provided network support of various third-party medical vendors• Provided wireless network support of an on-going large scale (7,000+ users) Apple iPhone (iOS) MDM project• Resolved various technical issues for staff in a timely manner via electronically, in person, or over the phone• Supported the connectivity of laptops, mobile devices, printers, and workstations for multiple COVID-19 screening stations• Trained staff on the intricacies of Wired and Wireless Networks, Windows 10 and Office 365• Environment 7Signal; Aruba Mobility Master; BlueCat; Checkpoint Firewalls; Cisco 5508; Cisco Prime Infrastructure; Cisco Switches; Ekahau Pro; Remedy; Secure CRT; SolarWinds

• Created and delivered extensive documentation of the design, device location, required materials and integration approach for the wired/wireless network• Designed and tested prototype network components and configurations to validate designs prior to fielding.• Generated rack elevation drawings and capture photographs of installed systems• Identified, gathered, and reviewed requirements collection supporting the design and implementation of wired/wireless LANs• Performed basic power-up testing and troubleshooting of installed web proxies• Performed physical installation of Blue Coat Web Proxies, to include power and network cables, within a rack• Performed and supported the performance of system acceptance testing and document results• Performed site surveys to design the network and identify the device placement and materials required to implement and configure wired/wireless LANs• Performed test and evaluation of wired and wireless networks to confirm performance and security in accordance with established thresholds• Provided recommendations to eliminate problems and make improvements• Provided and author detailed technical documentation to include proposal documentation, integration instructions, assembly• Provided technical guidance to technicians and junior engineers• Relied on extensive knowledge of networks to facilitate the design of wired/wireless LAN/WAN systems and enable their integration into an existing wired network• Served as onsite lead for team members and subcontractors • Supported all troubleshooting issues encountered during Blue Coat Web Proxy installations• Worked with Blue Coat SMEs to troubleshoot potential network connectivity issues• Analyzed business processes and workflows with the objective of identifying how they can be improved• Contributing to successful implementations through close interaction with teams across organizations, including development, Information Assurance/Quality Assurance, and business analysis

• Identify, gather and review requirements collection supporting the design and implementation of wired/wireless LANs.• Perform site surveys to design the network and identify the device placement and materials required to implement and configure wired/wireless LANs.• Create and deliver extensive documentation of the design, device location, required materials and integration approach for the wired/wireless network.• Rely on extensive knowledge of networks to facilitate the design of wired/wireless LAN/WAN systems and enable their integration into an existing wired network.• Perform test and evaluation of wired and wireless networks to confirm performance and security in accordance with established thresholds.• Design and test prototype network components and configurations to validate designs prior to fielding.• Provide recommendations to eliminate problems and make improvements.• Provide and author detailed technical documentation to include proposal documentation, integration instructions, assembly.• Provide technical guidance to technicians and junior engineers.• Serve as onsite lead for team members and subcontractors.

Associated Students for Career Orientation in Technology (ASCOT) is a registered student organization at Michigan State University. This organization is present to supply the knowledge base necessary for a Media and Information to acquire a position in a technology-related field. My role in the organization is to ensure that their is fluidity in the weekly operations. This including establishing and maintaining contact with employers, faculty, staff, students, and vendors to create efficient programs for our members.

• Configured iLo Ports of network equipment for remote network engineers• Execution of Adhoc work orders• Installation and Decommission of Enterprise-Level equipment, to include Cisco Catalyst and F5 switches, Barracuda Firewalls, and IBM and Google servers• Patched various networking equipment with Single-Mode Fiber Optic and Cat 5,5e, and 6 cables • Environment: Service Center & Manager

Assisted in the preparation of a bridge site.Assisted in rafting and bridging operations.Assisted in the installation of the overhead anchorage system.Operated, launched, and retrieved bridge erection boats. Performed duties as a deck hand on a bridge erection boat.Environment: Explosives, Infantry, and Water Operations

Established expedient entries and destruction of enemy hazards with explosive specialization.Performed classifications of various types of bridges, buildings, and roads for effective use of military vehicles.Utilization of Infantry skills to outmaneuver the enemies of the United States of America.

Provided burial services to fallen members of the U.S. Army. Participated on the Firing Party, Flag Folding team, and Pall Bearer group.