Jordan Lee Email & Phone Number

Tacoma, Washington, United States

• Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.• Install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.• Install and configure network interfaces and Internet connections• Direct and lead multiple projects, including the planning, design, organization, and implementation while providing subject matter expertise and technical guidance.

Indian Head, Maryland, United States

• Resolved technical issues on network connectivity, computer hardware, software, and network devices.• Provided essential customer support troubleshooting efforts on NMCI workstations and printers.• Ensured proper installation and configuration of workstation hardware and software for efficient operation on the network.• Utilized the NMCI service manager ticketing system to document issues, close/update tickets, and follow up on unresolved issues.• Performed basic PC fixes, SSD/HHD and memory checks, motherboard replacements on HP laptops, and asset updating.• Performed over 100 laptop and desktop re-images for NIPR and SIRP machines to ensure OPSEC.• Provide daily maintenance, support, and end-user support to more than 650,000 active and civilian personnel who depend on the Navy and Marine Intranet (NMCI) network.

Joint Base Lewis Mcchord

• Applied Windows operating system to Dell and HP desktops and laptops.• Supported U.S. Army/Allied IT professionals in maintaining operational and network security while deployed to combat zones.• Operated and programmed highly classified communication equipment, including terminal devices, secret key loaders (SKLs), and joint battle communications platforms (JBCPs).• Configured and deployed VoIP and VTC technologies for company and battalion-sized elements.• Programmed and secured Army radios to ensure steady communication within tactical convoys while deployed to other regions.• Actively monitored network traffic, systems logs, and security alerts to detect and respond to potential security threats.

Washington D.C. Metro Area

Actively monitored network traffic, systems logs, and security alerts to detect and respond to potential security threats.• Supported SOC analysts regarding vulnerability management on how to assess and remediate vulnerabilities within the NFLPA’s internal system and software used to reduce the attack surface.• Assisted the IT department in developing a more robust incident response plan to contain, mitigate, and recover from security incidents.• Supported the IT department with maintaining operational and network security knowledge to ensure that NFLPA’s system stayed up and running.