Lee Karmi Email & Phone Number

Amersham, England, United Kingdom

Role dedicated to allocating incoming payments via BACS from insurers and patients to doctors invoices for confidential private medical treatments.Reconciling transactions into multiple bank accounts, tracing payments and sourcing remittances.Creation of weekly/monthly payments to doctors using custom software along with excel.Generating invoices to doctors for payment of services based on calculated contract rates.Upload of AUDDIS for clients incoming and outgoing Direct Debits.Maintain the sales and purchase ledger in Xero including month end reconciliation.Daily credit card, cheque and BACS reconciliation.Management of company bank accounts, staff expenses, processing of all incoming business supplier invoices, and point of contact for all finance queries.

The primary focus was to manage and maintain all aspects of the Synagogues financial accounts. Along with delivering a high level of customer service to the communities, point of contact for all member requests and to ensure that customer satisfaction is maximisedo Reconciling financial accounts, managing monthly membership Direct Debits and incoming funds including those for donations, functions, and other education events.o Produce ad hoc reports from the existing databases including Gift Aid operations.o Complete and maintain general ledgers and petty cash. o Liaising with defaulters and negotiation of annual subscriptions.o Invoice production and management for membership, events and advertising. o Admin duties included updating members records, ensuring Disclosure and Barring checks (DBS) are entered and maintenance of Certificates of Religious Practice as well as correspondence to new and departing members.o Facilitate member life cycle events from booking weddings to assisting the recently bereaved.

Hatfield, Hertfordshire

The role which is integral to the business includes carrying out membership system audits and make certain all aspects of membership administration are carried out on time and accurately.o Processing, refunds and financial amendments to memberships as well as payment via BACS.o Bookings process, cancellations and suspensions.o Mail shots, configuration and reporting.o Migration and reconciliations.o Point of contact for clubs and members regarding queries on every facet of membership.o Improving the members experience, decrease unpaid membership subscriptions, ensure retention targets are achieved and consistently display understanding while upholding the terms and conditions.o Administering memberships and completing Key Performance Indicators.o Induction of new staff members.o Complete senior staff project management duties.o Won Credit Excellence Award in November 2011.

Received high volumes of incoming calls on variety of payment protection policies for underwriters Cardif Pinnacle.o Empathising with issues, clarity in explanations of complex policy terms and conditions, and advising solutions

Supervision and management of a team responsible for the provision of high quality administrative and operational support to front line delivery team of Learning & Development.o Accurately and promptly resolving customer issues and targeting key requirements to provide maximum output.o The creation and production of test papers for HSBC branch sales force, through specialist software by way of vast organisation aptitude, as well as asserting positive problem solving proficiency.o Coordinating the high volumes of exams including marking of invigilated tests, handling of confidential material and results requires flexibility to adapt to business needs and attention to detail.o Ensuring all data was successfully transferred to HSBC databases and branch staff are qualified for the role.o Identification of operational risk ensuring Financial Standards Authority guidelines are met and integrated into procedures.

Arbitration with customers regarding outstanding balances on their account and negotiation of payment. o Attaining solutions independently and achieving objectives set, while supporting the team. o Selected to participate in the Management Aspirations Programme as a possible candidate

Responsible for providing customer service to the Adecco branch network outside of office hours. o Guidance and management of Response staff and other department team members.o Maintenance of filing and computerised systems, compilation of staff roster, construction of management information, calls gauge clients satisfaction and conduct reference checks and mediate with registered personnelo Fill job bookings placed with Adecco by a large composition of companies. This involved identifying client needs, assessing candidate suitability for vacancies in a pressured environment.

Education record

English Language GCSE Maths GCSE Religious Studies GCSE Business Studies/Information Technology GCSE Environmental Studies GCSE Science GCSE

Business Administration Nvq Level 3

Business Administration Nvq Level 2