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I offer years of experience managing people and operations in dynamic, fast-paced environments. I possess a deep functional knowledge of the business-to-business and residential media and telecommunications industries and am an expert in operations, business process management, technology, strategy, implementation, organizational and process design, development, and execution. In executing my responsibilities, I adopt a consultative approach to ensure specific client requirements are met while focusing on exceeding their expectations for service quality. I am adept at motivating a team of workers and closely monitoring and tracking performance while aligning workplace culture with the organization’s mission and values. Over the years, I have demonstrated the ability to conceptualize and execute operations from start to finish, managing complex milestones while adapting to changes and shifting priorities. I have experience leading cross-functional teams in delivering strategic initiatives proven to improve systems, processes, and bottom-line results. I believe that my professional success is firmly rooted in building and nurturing relationships, cross-functional collaboration, and integrity.
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Vice President, Innovation, Strategy And OperationsComcast Dec 2022 - Jul 2023Philadelphia, Pa, UsWith a significant strategic change within Strategic Development Lee was asked to create and manage an innovation practice geared at finding the next $1B business opportunity for Comcast. This consisted of an ideation/innovation process that included defined checkpoint gates across various verticals- healthcare, generative AI, school safety, customer loyalty, broadband expansion, solar energy, and other areas of potential opportunity for Comcast. -
Vice President Strategic Growth OperationsComcast Apr 2019 - Dec 2022Philadelphia, Pa, UsUpon the successful implementation of an operational strategy to propel Comcast into the Health Care arena, Lee has been asked to take on broader responsibilities that encompass the creation and implementation of a forward-thinking standard operational strategy that accelerates growth across the breadth of Comcast Strategic Development's Growth portfolio initiatives. This includes sales operations, order management, and fulfillment, supply chain, customer support, customer success, finance, and billing and invoicing from a people, process, and technology perspective. In addition to her expanded responsibilities Lee also serves as the NPS champion across Comcast Growth assisting in measuring, analyzing, and remediating employee satisfaction within Comcast broadly and Strategic Development specifically.
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Vice President, Connected Health OperationsComcast Nov 2016 - Mar 2019Philadelphia, Pa, UsSought out to lead operations within Strategic Development, Lee is focused on the design, build, and deployment of operations to support new business development. In this role, Lee has responsibility for end to end operations that supported product delivery from incubation to scale, including ensuring infrastructures, technologies, organizations, and processes are in place to enable sales, onboarding, service delivery, billing, quality assurance, deployment, service assurance, and customer retention. Focused on Connected Health, with her deep knowledge of Comcast's Business and Residential businesses, Lee is well-positioned to leverage existing organizations and infrastructure where it makes sense while rationalizing implementation of new/unique ecosystems that create the best experience for partners, customers, and employees. This initiative eventually became Quil Health where Lee held the role of Chief Operating Officer.
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Vice President Business Strategy And PlanningComcast Feb 2016 - Nov 2016Philadelphia, Pa, UsIn this role, Lee was tapped to head up a Strategy and Planning team within Comcast Business and is responsible for building and maintaining the long-term operations vision and plan. She works cross-functionally to ensure alignment and support for next generation strategies that contemplate a customer-centric view of organizational structure and technologies that create quality customer interactions across a variety of customer touch points (call center, online portal, mobile applications, social media, etc,). Having spent the last thirteen years at Comcast in a variety of operations roles in both the residential and B2B space, Lee is uniquely qualified to build, maintain and execute the plan.
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Vice President Business Services OperationsComcast Dec 2007 - Feb 2016Philadelphia, Pa, UsAs Vice President of Business Services Operations at Comcast between 2007 and 2016 Lee has been instrumental in building the organization's people, process and technology infrastructure to support Comcast Business Services growth from a "start-up" to a multi-billion dollar business. She was the driving force in building the service delivery and customer care organizations across multiple segments (SMB, Mid-Market, Enterprise, etc.). As the application owner for several key systems used to support the order management and care organizations, Lee has created an environment that allows fast paced, scalable growth enabling sustained double-digit year over year growth.
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Senior Director New Product OperationsComcast Jul 2003 - Dec 2007Philadelphia, Pa, UsAs the Senior Director of New Product Operations, Lee has led the deployment of many new product implementations across video, voice, and data products. Lee successfully launched products such as HDTV, Digital Simulcast, and Enhanced Basic Cable Television. She led the technology launches and prepared the Comcast support organizations to appropriately service customers using these products. In addition, Lee led the initiative to rebrand legacy cable "payment centers" to interactive retail establishments. Before her promotion to Vice President Lee held a senior leadership role at a five company joint venture tasked with deploying a forward-thinking mobile wireless product (Pivot). Pivot was deployed to five Comcast markets. She was a key operational stakeholder in the joint-venture and cross-functionally built operational sales and support processes with the five companies that were part of the joint venture until its eventual product unwind and customer migration.
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Ceo (Interim)Bluvector, A Comcast Company Nov 2021 - Nov 2022Philadelphia, Pennsylvania, UsLead the day-to-day operations of BluVector, a Cybersecurity company providing network security using patented, world-class ML/AI technology. -
Chief Operating OfficerQuil Health Apr 2018 - Mar 2019Philadelphia, Pennsylvania, UsWith Comcast's investment in a new and disruptive healthcare company with Independence Blue Cross, Lee was sought out create and lead a comprehensive operations strategy designed to bring the new company to life. In this role, she leads the activities to build the foundational elements on which to run a business, including the implementation of systems, processes and people required to efficiently and effectively operate the company. In addition to traditional business operations responsibilities, she also leads the design and execution of a comprehensive customer support strategy including onboarding, fulfillment, and ongoing customer support methodologies. -
Customer Experience ManagerAt&T Wireless Services 2002 - 2003Dallas, Tx, UsDuring her tenure as Customer Experience Manager at AT&T Wireless, Lee significantly improved the retail experience at company-owned stores throughout the customer's entire lifecycle. Using customer feedback and extensive data analytics she was able to correlate trends seen in the customer care channel back to the retail stores allowing for the identification and implementation of programs to improve both the customer experience and operational effectiveness. -
Field Operations ManagerAt&T Wireless Services 1998 - 2002Dallas, Tx, UsAs Field Operations Manager Lee had responsibility for the operational performance of varying retail districts, including Washington, DC the top revenue-generating district in the company. She audited the retail stores and provided feedback on areas of opportunity, working with the store managers to implement improvement plans and ensure maximum store profitability. Lee was sought out to lead the creation and implementation of the "Rainmaker" program, a complex national, multi-year initiative to allow B2B customers of national accounts to purchase and be serviced through the retail channel. This program resulted in multi-millions in sales for the retail channel.
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Hardlines Retail ManagementSears Roebuck And Company 1988 - 1998Chicago, Il, UsLee managed hardlines (home appliance, home office, home electronics) at several different Sears locations, ultimately managing a sales organization producing $18M in annual revenues. She managed and trained large commissioned based sales organizations obtaining excellent results. Part of her focus was to create programs to mitigate revenue loss and retail shrinkage and, as such, implemented a return to vendor (RTV) program that enabled Sears to recoup multi-millions in stranded capital.
Lee Khatchadourian-Reese Skills
Lee Khatchadourian-Reese Education Details
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The Wharton SchoolLeadership -
Cabrini UniversityOrganizational Leadership
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La Salle UniversityPhilosophy
Frequently Asked Questions about Lee Khatchadourian-Reese
What is Lee Khatchadourian-Reese's role at the current company?
Lee Khatchadourian-Reese's current role is Accomplished and Success-Driven Executive Leader | Innovation & Growth | Operations.
What is Lee Khatchadourian-Reese's email address?
Lee Khatchadourian-Reese's email address is le****@****ast.com
What is Lee Khatchadourian-Reese's direct phone number?
Lee Khatchadourian-Reese's direct phone number is +121555*****
What schools did Lee Khatchadourian-Reese attend?
Lee Khatchadourian-Reese attended The Wharton School, Cabrini University, La Salle University.
What skills is Lee Khatchadourian-Reese known for?
Lee Khatchadourian-Reese has skills like Strategy, Leadership, Start Ups, Customer Experience, Telecommunications, Broadband, Sales, Strategic Partnerships, Management, Team Building, Customer Retention, Product Development.
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