Lee Kingsley Email and Phone Number
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Leader of Software Support and Technical Account Management teams with proven abilities in transforming and building them to achieve the highest levels of productivity, customer satisfaction and engagement.
Confluent
View- Website:
- confluent.io
- Employees:
- 1247
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Director, Support Engineering, EmeaConfluent Feb 2022 - PresentGuildford, England, United Kingdom
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Snr. Support Manager EmeaConfluent Jan 2019 - Feb 2022London, United Kingdom
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Director Of Support -EmeaMulesoft Jan 2018 - Jan 2019 -
Director Of Support ProgramsMulesoft Jan 2018 - Mar 2018London, United Kingdom
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Director Of SupportJive Software Jun 2016 - Dec 2017Reading, United KingdomResponsible for the ongoing development and planning of the global support strategy, including driving the premium support business to new and existing customer base. My role also requires fostering strong relationships with leaders across the global organisation from Engineering and Product Management helping to improve product quality and specification to Professional Services and Sales assisting in revenue retention and growth.As a member of the EMEA Leadership team, I am also responsible for driving fulfillment of organisational goals and strategic planning. -
Senior Support ManagerJive Software Dec 2013 - Jun 2016Reading, United KingdomResponsible for the direct management of technical specialists providing 1st, 2nd & 3rd line Support to Jive’s global customer base. Responsible for hiring, motivating, training, mentoring and developing talent, monitoring performance and case quality in order to drive continual service improvement. Managing effective adherence to service levels and key performance indicators against departmental targets and industry best practices, focusing on customer satisfaction.Achievements• Rebuilt and developed EMEA technical support organisation, whilst driving maturation efforts including processes to improve quality and customer experience.• Execution of strong hiring into the team to underpin the turnaround• Productivity increased 30% across Frontline and 42% across Backline teams.• Fostered a culture of performance, quality, moral and camaraderie across the team.
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Global Escalation ManagerJive Software Nov 2012 - Dec 2013Jive’s first escalation manager hired to implement and formalise the escalation process in order to enhance service offering and drive customer success.Responsible for effectively managing escalated / critical situations and enabling customer success through proactive & reactive engagements.Achievements• Developed and implemented global methodology, process and tooling to support the handling, tracking and reporting of escalations.• 20% increase in CSAT through implementation of effective escalation management practice.
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Customer Escalation ManagerOracle Mar 2007 - Oct 2012Responsible for effectively managing escalated / critical situations and enabling customer success through proactive & reactive engagements. -
It Operations Manager, Commonwealth War Graves CommissionCommonwealth War Graves Commission Jun 2006 - Feb 2007MaidenheadTUPE transfer. Ensuring effective delivery of technical support to a Windows Server 2003 Active Directory Infrastructure. -
Service Delivery ManagerGetronics Jan 2004 - May 2006Farnborough, HantsResponsible for the delivery of support to my client’s European operation including remote and mobile users. Providing consultative advice on the organisation’s immediate day-to-day needs and future requirements.
Lee Kingsley Skills
Frequently Asked Questions about Lee Kingsley
What company does Lee Kingsley work for?
Lee Kingsley works for Confluent
What is Lee Kingsley's role at the current company?
Lee Kingsley's current role is Director, Support Engineering - EMEA at Confluent.
What is Lee Kingsley's email address?
Lee Kingsley's email address is le****@****are.com
What is Lee Kingsley's direct phone number?
Lee Kingsley's direct phone number is +141522*****
What skills is Lee Kingsley known for?
Lee Kingsley has skills like Enterprise Software, Service Delivery, Cloud Computing, It Service Management, Incident Handling, Saas, Pre Sales, Integration, Itil, Enterprise Architecture, It Strategy, It Management.
Who are Lee Kingsley's colleagues?
Lee Kingsley's colleagues are Diego Daniele, Ron Dagostino, Nadia T., Xingwei Li, Zaid Ramatala, Arun H, James Morris.
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Lee Kingsley
Digital Media & Community Management Professional | Viral Marketing Specialist | Event Leader & Community BuilderPortsmouth -
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