Lee Markham Email & Phone Number

San Francisco Bay Area

Management Accomplishments:• Chaired product/platform committee responsible for driving the direction and strategic vision for the registration and housing application, CMR’s core product.• Worked directly with software development teams on systems infrastructure and application architecture of new products with a focus towards interoperability and interchangeability. • Identified systems architecture inconsistencies and designed schedule, plans, roles and execution goals for the consolidation and merging of software applications.• Coordinated with Application Development Manager the implementation of agile development schedule covering 3-month development sprints and releases. • Conducted quarterly customer check-ins to evaluate customer product satisfaction, qualify/quantify feedback and strengthen overall relationships. ►Result: Deeper customer product satisfaction and improved cost control of software development. Substantiated quantifiable customer satisfaction relative to the development of its product suite.Technology Accomplishments:• Led project management and development teams in development of new front-end CSS editor application, website feature/functionality configurator and database content builder. • CSS, configuration, database build functions previously handled by front-end engineer, now combined in to complete Content Management System and handled by operational position Web Content Manager.• Led project management and development teams in migration, consolidation and merging of divergent application portfolio in to one consistent architecture. Applications originating from Classic ASP, .NET4, Drupal, PHP and Microsoft Access built in to MVC framework.►Result: Greater scalability in product development. Greater software component interoperability and interchangeability. Reduced customer website development time from 2 weeks to 2-3 days. Improved efficiency led to significant increase in customer base.

San Francisco, Ca

Oversee program and project management operations including but not limited to primary client website pre-launch, post-launch, on-site operations and post-event requirements. Report directly to President and CEO. Manage team of project managers and ensure technological deliverables are being executed accurately and on time. Ensure total satisfaction in all areas of technical provisions as agreed upon with the customer. Work directly with IT team and other business units on production scheduling, development release periods and deadline/delivery strategies.Management Accomplishments:• Standardization of project timelines scalable across all existing and new business accounts.• Implementation of timelines in to project management software TeamworkPM and overall account management executed within application.• New process for documentation (Statement of Work) of customer business and technology requirements. Reduced product development time from 2 months to 2 weeks.• Reorganization of business functions in to new job positions focused on creating consistent output with improved quality.►Result: Precise delivery of customer service and product, reduction in product development time, deadline achievement with minimal exception leading to consistent customer contract renewal and retention. Technology Accomplishments:• Core business owner in driving development of most current version of registration & hotel reservation booking platform. • Serve as primary specialist and resource in executing database integration projects between business and client.• Provided business side oversight in 2014 colocation database migration to new data center. • Oversight in implementation of customer reporting automation and data visualization through Tableau reporting module.►Result: Increased customer and end user satisfaction of product. Creating greater systems relationships with customer enabling improved business insight to targeted audience.

San Francisco, Ca

Serve as complete business owner of key customer accounts. Oversee all program operations and requirements including registration, hotel, marketing and finance. Oversee account management team of four to seven team members and ensure all responsibilities are being completed accurately and on time. During time as Project Manager developed what is used today across company as best practices in technology and overall project management. Accomplishments:• Developed incredibly strong customer/client relationships with each account managed and built high marks of confidence in the ability to manage the account with precise execution.• Huge focus in achieving documentation of technology business requirements. Worked to ensure website requirements were and are documented in full with all necessary functionality, relevant code and intended user stories.• Created new process for discovery and review of technology and business requirements between business and customer. Requirements were reviewed and approved in correlation to applicable timeline approval dates.• Standardized project timeline covering all components of program/project life cycle and communicated all key dates between departments where applicable.• Generated outstanding customer retention resulting in multiple 2,3,4 and 5 year contract renewals.• Contributed consistently in platform innovation and improvement by working with business leaders of company.• Developed project management best practices relative to database integration between business and client as well as 3rd party such as mobile app and other end user content applications. Great business side and technical understanding of database integration with proven ability to translate between customer and IT business unit.• Facilitated execution of technological requirements for onsite event including database migration, server and integration requirements, equipment specification and layout and overall event logistics.

San Francisco, Ca

Functioned as primary point of contact to customer for all registration operations and requirements. Managed all account responsibilities from inception through completion of the event to presentation of final data reporting. Managed existing business customers as well as on-boarded new customers achieving high levels of engagement and satisfaction.Responsibilities Included:• Ensure registration website developed accordingly to specification and all customer business requirements.• Programming of database content in to content management system setting up user types, page flow, page sign-up groupings, pricing model and overall event information.• Website QA and user acceptance testing. Creating and completing testing scripts including pre and post production deployment testing.• Oversight of all inbound/outbound user case management executed via email, fax, mail and telephone.• Creation of project plan and timeline accounting for all pre and post website launch deliverables, daily management, onsite execution and final reporting and debrief.• Daily, weekly and summary reporting of all registration data including user types, demographic, shopping cart sign-up totals and revenue. Provide data analysis and trending.• VIP user data management ensuring all special user types are registered and coded properly in system and database.• Development of onsite event registration layouts and space planning. • Completion of server, internet, power and computer equipment specifications for onsite layouts.• Oversight of onsite execution of event including primary liaison between business and customer. Ensure systems remain operational and functioning throughout completion of event.• Post event provide final registration data analysis and participate in event debrief between business and customer.

San Francisco, Ca

Serve and support Registration Director and assigned accounts in operational capacity ensuring day to day management of work responsibilities are fulfilled as necessary.

San Francisco Bay Area

Working under Director of Restaurants and Director of Food & Beverage served as F&B outlet manager primarily for hotel lobby bar at the San Francisco Airport Marriott (685 room hotel including 27,991 square feet of meeting space). Responsible for overall outlet guest satisfaction, associate satisfaction and maintaining/improving financial health such as exceeding department profit and loss goals and budget analysis and forecasting.

San Francisco Bay Area

Acted as primary supervisor of restaurant outlets during assigned shifts. Oversaw employee performance and ensured company and department service standards were being fulfilled. Supported management staff in carrying out changes in process and procedure in daily F&B employee job responsibilities.