-service and replace OEM computer hardware from major vendors such as Dell, IBM, HP-Analyzes, diagnoses, troubleshoots and repairs hardwareProvide comprehensive technical support for desktop/laptop computers, printers, and smartphones.• Diagnose and resolve technical issues related to hardware, network, and software (e.g., Microsoft Office, emails).• Set up VPN, network mapping, troubleshoot servers (ESXi, Lenovo Xclarity, BIOS).• Manage Active Directory, M365 portal administration, IP addressing, DHCP, and DNS configurations.• Utilize Jira for efficient helpdesk ticket management, tracking, and problem resolution.• Experience with Windows Servers, routers, and network switches.-it helpdesk support assist end user on VPN, active directory, VPN, devices issues

During my internship, I had the invaluable opportunity to acquire a wealth of experience and essential skills that I believe will significantly benefit my future career. My role as an infrastructure engineer intern at this esteemed company has afforded me the chance to immerse myself in the world of infrastructure, gaining a comprehensive understanding of its intricacies. What truly sets this experience apart is the fact that I was often called upon to assist other teams within the organization. Whether it was lending a helping hand to the endpoint and admin team or supporting the networking team during their busiest moments, I relished the chance to collaborate across various departments. These past three months have been nothing short of an incredible journey, and I am deeply grateful to Pos Malaysia Berhad for providing me with this precious opportunity to contribute as a member of this remarkable company.

-troubleshoot and find the bug before releasing the product to the customer-communicate with the programmer when some function goes wrong-write the report to save the progress-learn about the HTML web tech