Lee Palmer Email and Phone Number
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Lee Palmer personal email
A highly dedicated, results driven Head of Operations, displaying a solid track record of success gained in Financial Services. Extensive experience of managing across multiple UK sites leading up to 8 department heads, with indirect reports between 100 to 300 people. Consistent sponsorship and accountability for delivery of large business change initiatives to defined operational and financial benefits within an ever changing and demanding regulatory landscape. Specialties: Strategy, Target Operating Model, Service Transformation, Customer Experience design, development and delivery. Propositional Development, Operational Leadership, People Management, Organisational Design, Customer excellence, Customer Retention, Customer Service, Stakeholder Enagagement.
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Head Of Service Strategy And ExperienceLegal & General Oct 2020 - PresentLondon, London, GbI am responsible for service strategy, experience and business planning for W Operational functions, which includes the Workplace DC business, in order to ensure successful delivery of customer and commercial benefits.My main objectives are to lead and deliver the following services:* Service Strategy development and implementation* Leading the customer experience, customer insight and lifecycle demand maps * Quality Assurance* Operating Model design, measurement and oversight* Internal and External Knowledge Bases
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Company DirectorLp Peloton Consulting Limited Aug 2020 - Oct 2020Utilising my 20+ years experience heading up Customer Service and Experience divisions in Financial Services to help businesses with transformation projects, operating models and organisational design. Proposing and implementing customer experience frameworks and measurement systems, whilst delivering improved employee engagement scores and leadership coaching.
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Head Of OperationsLebc Group Jan 2020 - Aug 2020Bristol, England, GbTo set and deliver the overall operational strategy for the group in line with ambitious growth plans. Leading the Customer and Client Support, Paraplanning and IT functions spread throughout the UK. Responsible for the Project and Facilities Management within the group and reporting in to the Managing Director. -
Company DirectorLkp Consulting Solutions Ltd Sep 2018 - Jan 2020Utilising my 20+ years experience heading up Customer Service and Experience divisions in Financial Services to help businesses with transformation projects, operating models and organisational design. Proposing and implementing customer experience frameworks and measurement systems, whilst delivering improved employee engagement scores and leadership coaching.
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Head Of Client OperationsSanlam Uk 2016 - Sep 2018London, London, GbAn active Member of the Executive Committee, participating in Corporate discussions with the remit to manage shape and direct the strategic and day to day running of the Client Operations Department. Responsible for the performance, development and motivation of the Department through a number of ‘Heads of’, ensuring that all Client Operations activity for the Company is delivered to the required standards of the business. -
Head Of Customer ServiceSanlam Nov 2014 - Dec 2016ZaAn executive member for customer services with accountability for the operational management of all customer facing functions plus change management and project delivery. -
Business AnalystLloyds Banking Group Jun 2014 - Oct 2014London, Uk, Gb -
Business AnalystOasis Healthcare Nov 2013 - Jun 2014 -
Service Delivery ManagerNovia Financial Feb 2013 - Sep 2013Bath, Somerset, GbOperational accountability for the Client Services operations. Driving the delivery and performance of the back office and front office teams to achieve financial and service business objectives to industry award winning standards.Administering all products held on the platform; SIPP, Drawdown, ISA, GIA and Offshore Bonds. -
Head Of New Business And Underwriting OperationsAviva Plc Mar 2010 - Jan 2013London, GbNew Business, Underwriting, Tele-Underwriting and Business Support Services Leader -
Retention ManagerAviva Plc Mar 2008 - Mar 2010London, GbCustomer Service ManagerLed Customer Retention design and delivery programme within Inbound/Outbound Contact Centre.
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New Business And Underwriting ManagerNorwich Union Mar 2005 - Mar 2008Customer Services Manager
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Mortgage ConsultantCountrywide Mortgage Services Apr 2004 - Mar 2005Milton Keynes, GbRegulated advisor providing Mortgage, Life and General Insurance solutions to customers across several high profile offices to defined financial and lead generation targets. -
Contact Centre ManagerRoyal Bank Of Scotland Mar 2003 - Mar 2005Gogarburn, GbCollective Investments, Life and Pensions customer service manager at NatWest Life Insurance
Lee Palmer Skills
Lee Palmer Education Details
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St Mary'S University CollegeSports And Exercise -
Gordano School
Frequently Asked Questions about Lee Palmer
What company does Lee Palmer work for?
Lee Palmer works for Legal & General
What is Lee Palmer's role at the current company?
Lee Palmer's current role is Head of Service Strategy and Experience at Legal & General.
What is Lee Palmer's email address?
Lee Palmer's email address is le****@****ndg.com
What schools did Lee Palmer attend?
Lee Palmer attended St Mary's University College, Gordano School.
What skills is Lee Palmer known for?
Lee Palmer has skills like Customer Operations Leadership, Customer Experience Management, Customer Experience Improvement, Business Strategy, Business Planning, Operating Models, Systems Thinking, Lean Management, Relationship Management, Senior Stakeholder Management, Business Transformation, Process Improvement.
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