Senior Director & Head Of Performance Analytics
CurrentDeveloped and executed strategic initiatives that optimized the operational framework and significantly improved global performance for the organization.Streamlined HR processes and implemented educational enhancements to drive operational efficiency and elevate overall performance.Spearheaded the adoption of organization-wide key performance indicators (KPIs) and implemented a Salesforce-based CRM system, empowering directors with powerful tools to measure and track organizational performance effectively.Conducted targeted training sessions for directors, equipping them with the knowledge and skills to leverage KPIs and CRM tools for insightful performance analysis.Pioneered the establishment of a dynamic national marketing department, leading a team of 7 members to strengthen the organization's brand presence.Developed a comprehensive roadmap and delivered training programs to empower directors in enhancing their centers' online presence and expanding outreach.