Develop content strategy, create content, review, edit, proofread – across the entire gamut of corporate communication, internal communication, social media including blogs, case studies, press releases, brochures, websites, books, articles, poems, newsletters et al. Conduct Business Communication and Soft Skill training. Perform voiceovers in neutral English, Bengali, and Hindi. Counsel people of all ages with Genetic Brain Profiling reports. Provide placements, manage eLearning projects.

 Identifying process improvements & managing the project (once approved for execution) with the development team. Organising annual conferences. Designing & deploying new employee feedback systems & analysing for action. Handling all the functions detailed below, as Manager – Corporate HR.

 Managing corporate training for the entire organisation, including:• Identifying training needs via inputs from the Functional Heads, Reporting Managers, & Associates themselves.• Prioritising needs in alignment with business unit & organisational goals.• Drawing up the training calendar.• Identifying suitable training partners (external & internal).• Negotiating price including Value Added Services with external partners.• Handling all communication.• Organising pre-program discussion with faculty & managers, faculty & participants to reiterate/refine expectations/scope.• Coordinating all logistics for program.• Running feedback surveys.• Analysing feedback.• Conducting post-effectiveness on Return of Expectation.• Analysing data.• Creating, updating, maintaining training database.• Reporting to senior management.• Also deliver Email Etiquette programs myself. Organising unique training programmes (soft skills/hard skills) for various Business Units as & when requested for (which includes all the activities mentioned above).  Conceptualising & organising engagement events for all associates (yes, this does include the COO & the new joiner), focusing on showcasing associates’ extra-curricular talent, & the inherent desire in all of us to bond with colleagues in a fun & learning environment. Creating an internal communications strategy for the organisation, including• Conceptualising a communication calendar.• Driving communication initiatives.• Positioning/writing a significant number of organisation-level internal communication• Organising & conducting the Communication Meet, led by the Chairman.• Running surveys.• Being the conduit between associates & COO, Head-HR, Business Heads. Lending my voice to various business units for IVRS, announcements, multi-media presentations, online learning modules.

 Identifying communication strategy. Organising communication events (communication calendar). Editing and publishing the eLearning newsletter (ezine). Communicating key information to all/a section of associates by email, announcements. Organising the Recognition programme. Coordinating the entries for various eLearning Awards. Organising eLearning induction for all new associates. Identifying training needs in close association with project management leaders and functional leaders. Identifying internal and external faculty. Creating and disseminating training calendar. Supervising maintenance of training records. Conceptualising & driving engagement activities. Lending voice for various eLearning courses.

 Planning manpower for all accounts along with Project Managers. Interfacing with HR - sending requirements, reviewing status. Facilitating resource sharing across accounts. Supervising skill matrix creation and updating. Working with Functional Managers to ascertain training needs. Directing Functional Managers and Training Coordinator to identify faculty and training calendar. Analysing training feedback. Tracking actions for improvement to closure. Lending voice for various eLearning courses.

Account Management Relationship management including coordinating status calls between client, onsite and offshore team. Delivery management including supervision of project planning for individual projects handled by various leads within the account, quality execution and timely delivery of all projects pertaining to the particular client account. Process management including creating/reviewing all process-related documents for the account. Escalation point ensuring issues are managed and controlled.ID Resource Management Managing a team of 50 Instructional Designers. Recruitment, team mentoring, deployment, monitoring and development.Project Management Project planning, scoping, estimation, tracking, implementation within pre-set budgets and deadlines. Coordination between Onsite/Offshore Teams. Offshore Delivery Management.  Resource requirement analysis. Managing teams, conducting status meetings and reporting project progress to the client. Delivery Management and post-implementation support. Lending voice for various eLearning courses.Performing ID Review on documents written by Instructional Designers. Major Clients Handledo General Electrico Element Ko Bank of Americao Microsoft

 Liaising with international clients. Delivering projects. Leading and managing project teams.  Overseeing process and quality maintenance.  Maintaining staffing. Maintaining relevant directories and reports. Working with other Managers in evolving Company policies. Optimizing productivity towards making team a profit-centre.

 Management of all soft skills titles and customized projects. Storyboard review and editing, developing instructional design. Training storyboard and content developers. Doing and directing voice-overs. Interfacing with clients for customized projects. Liaising with external subject matter experts for content. Leading a team of 14. Overall general management functioning, along with other Department Heads.

 Interpreting orders, information from overseas clients (primarily French) and ensuring their judicious distribution to suitable suppliers (manufacturers).  Charting out production programmes and shipping schedules, in accordance with client’s requirements and the supplier’s capacity. Overseeing overall production – ensuring maintenance of stringent quality control at the supplier’s end. Interfacing with the clients and suppliers on all aspects of the orders. Ensuring timely delivery. Receiving and communicating feedback.

Presented programmes at the All India Radio, Chennai for a few months, followed by a stint at the Front Office at Park Sheraton Hotel and Towers, Chennai. Subsequently taught English at Sabhari College, Chennai. During this period, wrote and edited English textbooks for schools.