Leela Briggs Email and Phone Number

SaaS ecommerce platform provider, focused on meeting the unique needs of brick and mortar furniture retailers.• Works cross-functionally with clients, engineering, UX, executive and customer success teams to build and drive a roadmap that secures the longevity and growth of the business and success of platform clients.• Gathers business requirements, maps out product features and use cases to define new tools.• Actively manages product backlog and prioritizes bugs and enhancements as well as new tool development.• Currently working on project to update how existing image assets are named and delivered to websites so that file names contain relevant product data, improving search engine optimization for all platform retailers.• In the process of defining a project to automate publish settings that determine where a product may be merchandised on site (within a family of items, individually or in the context of item to item relationships).

• Managed ecommerce catalog production across Imaging, Content and Taxonomy teams to maintain and grow multiple online catalogs including over 40K total active products.• Set a clear, cohesive vision and operational goals for all branches of the Catalog Team.• Defined KPIs and expectations for various roles across the Catalog Team.• Managed new client implementation project plans for the catalog build process, updating and migrating a new catalog of over 7K products onto the Blueport platform within a five-month period.• Oversaw and mentored a cross-functional staff of nine employees, adjusting team priorities on the fly to maintain alignment with larger business directives throughout the year.• Reduced time to resolution for issue tickets by 40% within a seven-month time span.• Managed client expectations and ensured that contracted work volumes were met each fiscal quarter, producing 2,500 SKUs per month, with an average turnaround time of four business days.• Implemented agile sprint planning across team and acted as scrum master for Catalog team. • Monitored departmental costs to ensure quarterly and yearly budgets were maintained.• Managed international vendor partnerships and contracts with outsourcing agencies.• Negotiated new client contracts and existing client contract renewals.

• Managed an imaging team of six, responsible for creating digital catalog that drove $144M in revenue annually.• Ensured that client expectations were met throughout a 50% increase in work volume from 2014-2015 and another 43% increase in work volume from 2015-2016, with no growth in team size.• Empowered team to handle increased volumes by providing advanced Photoshop training for skills improvement.• Drove implementation of a digital asset management (DAM) system to reduce rework and improve efficiency.• Selected the DAM vendor, defined the integration phases and schedule, trained staff and clients on new system.• Reduced time to completion for complex work by 54% from 2015 - 2016 via a combination of: updates to workflow, new tool implementation and additional staff training.• Certified Six Sigma Yellow Belt who integrated automation into imaging workflow in 2017, reducing overall time to ticket completion by 24% for the year.• Implemented tracking metrics for individual and team performance to establish KPIs.• Primary client liaison for all matters concerning image processing and visual product presentation on websites.• Educated clients on imaging industry standards and best practices.

• Photographs a variety of subjects ranging from weddings and family portraiture to food and product photography.• Edits glamour, fashion, beauty and fine art images for use in various media outlets.• Sells inkjet and chromogenic prints of personal fine art work.

Global marketing and print services provider, with locations across North America, South America and Europe.Photographer/ Imaging Account Manager• Oversaw creation of over 50 catalog books per year from Photoshop editing, to layout and final page processing.• Directed and communicated appropriate color correction workflow and techniques to imaging team.• Managed client expectations for accounts totaling 13% of annual office revenue.• Trained clients in use of proprietary DAM system and supported integration with client DAM systems.• Collaborated with clients to create distinctive photographs that differentiate products.• Captured fashion, product and culinary images for clients including: Casual Male Retail Group, Lindt & Sprungli USA, Under Armour Inc., Atlantis Weather Gear, Dover Saddlery and Jordan’s Furniture.• Published imagery in Food & Wine, Real Simple, Bon Appetit and Food Network Magazines.• Developed and implemented cost-savings plan to keep photo styling in-house, increasing job profitability by 11%.• Implemented and supported Lean Six Sigma initiatives for daily process improvement.• Educated and trained staff to implement cutting-edge Photoshop editing techniques for improved efficiency.

Award winning architectural photography services provider.Studio Manager• Managed company budget, created estimates and invoices and orchestrated photography shoots.• On-boarded and supervised new employees, triaged client requests and prioritized work as needed.• Processed, edited and retouched digital images of architectural and product photography.

• Managed image upload post shoot and backed up image assets• Processed images in Camera Raw, corrected color balance and combined exposures.• Retouched images to remove wrinkles, people and cars, added greenery and pavement.• Corrected perspective for architectural photography.• Finalized files and sharpened assets for final output.• Created and printed proof sheets.

• Studio photographer specializing in family and child portraiture• Camera sales associate responsible for demoing product to shoppers• Customer service agent who handled booking portrait sessions and processing print orders