Lee Lacroix Email & Phone Number

Ridgefield Park, New Jersey, United States

CompTIA A+ 2022 Certified. Practical knowledge and performance-based experience with software (Windows, Mac, Linux OS), hardware (Desktop, Laptop, Mobile), server administration (Networking, Virtualization, Security), ticketing systems and troubleshooting.Provided consulting for technology solutions in the home and office including Microsoft 365, Windows 10 optimization, mobile devices, computer hardware systems, operating systems, software solutions, networking, and cloud computing.Purchased, assembled, and repaired computer systems. Replaced storage and memory for laptop and desktop models, following safe repair and anti-ESD guidelines.

Pennsylvania, United States

• Prepared for Tier 1 Helpdesk support in a Managed Service Provider environment.• Underwent a comprehensive training process to adhere to security and operation standards with over 40 clients using remote connections and softphone voice support.• Completed a rigorous certification process to provide troubleshooting for Active Directory, Microsoft 365, VPN, OKTA/DUO/Microsoft Multi-Factor Authentication, Single Sign-On, Identity Verification and Credential Management.• Remote Connection experience including Client RDP networks, printer networking, Wi-Fi and router management.• Coordinated with external IT staff to resolve account and networking issues, facilitating maximum service uptime and coverage.

San Francisco, California, United States

Simplified unfamiliar and abstract concepts into rudimentary language, from maths to sciences, to Chinese students ages 3-16.Realized student needs with decision making skills, coupled with tailored, in-depth reports and face-to-face meetings with parents in a remote work environment.

San Francisco, California, United States

Instructed on the topics of computer hardware and software, including anatomy, optimization, and specifications to international English-speaking students ages 6-13.Directed a multi-student classroom, demanding time-management and interpersonal skills, to ensure comprehension and understanding in the remote work environment.