Lee Lowe Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, United Kingdom

Warrington, United Kingdom

Network communications between 21CN and Agent turrets, Installations, rectification, upgrades and support of 900 seats.Provide remote and on-site support to over 6000 UK users and remote support to India and South Africa based usersNetwork design, architecture and maintenance using Cisco routers and firewalls, Cisco VLAN switches and WLAN access pointsFull documentation of technical processes/infrastructureResponsibility for user and hardware support, including hardware/software fault diagnosisSupport of Aspect Outbound Dialler system.Introduction, investigation and implementation of Speciality Equipment for Special requirement usersSupport of Virtual Horizon Plant for offshore Resource and Planning availabilityAsset ManagementOnsite/Offsite event supportSupporting, installing, removing hardware and/or software, following agreed company policies and procedures. Including MS Office suite /2003/2007/2010, also many other bespoke applications. Supporting desktop and server operating systems including Windows XP/ Windows 7/Windows server 2003/2008/2012.Involved in Project work, new business and Campaign creation. Working with other IT department members throughout the business on other sites. Install, configure & support VoIP telephony systems.Administration of user profiles, computers and group policies through Active Directory1st / 2nd line Helpdesk Analysts, task and ticket management across 9 main sites, ticket scheduling and allocation and incident reporting.Completed Out of Hours Support for 1st Response for all faults across all users in business and 2nd Response for all calls to allocated sites within time schedule

World Wide

Started as an Instrument Technician supporting sighting systems, Night Vision equipment, Thermal Imagers and LASER Systems. Then moved to Armoured systems including Armourment Sighting Systems. Finished career repairing Electronic counter Measure Systems manufactured by Thales.

Btec, Engineering

Education record